I ordered a part over the phone and was told it would be shipped for same-day delivery. Since I didn't receive it that day, I called the following day and was told they don't offer same-day delivery and that the part was on backorder. I was placed on hold for a few minutes and a manager named Lindsay came on and listened to my story. She was awesome! Without having to ask for anything, she gave me a 20% discount and had the part delivered to my door an hour later. I ended up being VERY satisfied with the outcome but I'm a little hesitant to recommend them to a friend because it should have been a straight forward order with same-day delivery. I still don't know how it went so wrong, but I do appreciate them going out of their way to make it right. I will do business with them again when I need appliance parts.
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