We initiated a kitchen reno mid February so that we could have an install begin as close to the beginning of July as possible since I would be on holidays. Paid to have a contractor see the kitchen and discuss the project first. We had to have a second contractor come to the house since the first was unprofessional. Ordered and paid for cabinets beginning of April and patiently waited throughout the month of July. Not hearing anything definite regarding a start date dropped into the store close to the end of July. My name was on the white board with a start date of end of June. They began to blame the installer and a minor issue about the heated floor we requested. We requested the heated floor in February. I was given a start date,the next week, proceeded to empty my kitchen and waited. No one showed, contacted the contractor and his response was he had no work order from RONA but would contact them. When I called to speak to the manager about the person who gave me the date, the employee called me and not the manager. Eventually the manager intervened but other issues arose again due to lack of co ordination so requested and got my money back. Was offered a gift certificate but declined since it would be of no use. Communication with me was very poor or none. No one appeared to be incharge and in control. Also bad mouthing a person who is not present to defend himself is rather unprofessional in my opinion.