Choosing Royal Decks provided quite an experience to us because despite the fact that their numbers were way above our budget we decided to stick with them and, in the end, were extremely happy with our decision.
When we signed the contract Miro confidently said to us: do not worry, we will take good care of you!
From the very beginning, the first contact with Anita, the first phone conversation with Miro, so timely scheduled and punctual, his ensuing first visit to our house, our visit to their store; everything was performed with such professionalism that we could not help but feel positively impressed.
Then, when the time for the execution arrived, and after seamless discussions with Arens with regards to the projects computerized 3D plans and drawings, we met Steve, the project manager, who made sure all the questions were answered, and all the problems solved, at least so it seemed. What a character, we did have fun. He was very helpful from start to finish, very knowledgeable and experienced, providing guidance and full support to Garry, the master carpenter, the star of the project in our opinion, who, in his humble, respectful ways, has such a passion for his work that we can say with certainty our deck is perfect, and if not, almost perfect. He is careful, attentive to details, a master craftsman. In our perception, relentlessly pursuing a work of art.
Royal Decks took good care of us, Miro was right, they delivered, indeed.
- Approximate cost of services:
- $50,000.00
- Company Response
Hi Hugo,
Thank you so much for your thoughtful and detailed review of your experience with Royal Decks. We are honoured that you chose to work with us, even when our numbers were above your initial budget. Your satisfaction and kind words make us feel incredibly proud of our team and the work we do.
From your initial interactions with Anita and me, to the completion of your project with Steve and Garry, we are delighted to hear that you found our team professional, knowledgeable, and dedicated to their craft. We strive to provide exceptional customer service, and it's heartening to know that our commitment to excellence left a lasting impression.
Garry, our master carpenter, will be thrilled to hear your praise for his workmanship and attention to detail. We believe that passion and dedication to one's craft are essential to delivering a beautiful final product, and we are glad that this resonated with you.
Once again, thank you for your kind words, and for trusting Royal Decks with your project. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We are always here to help.
Miro