This project was completed in May 2012 (apologies for the delay). Julian was my main contact person and he was extremely easy to contact and talk to, and probably a huge reason we decided to go with Royal Decks over another company.
We were extremely excited when our project start date got pushed up. Jesse and his partner worked really hard (12-14 hour days) and by day 4, the deck was close to done. Unfortunately, they ran out of material and fascia boards were on back order, and that's when things started to turn south.
We were concerned about animals getting underneath the deck without these fascia boards, and when I expressed this concern, I felt I was just being brushed off. We were then away for 5 days and when we returned, the deck was still incomplete, but the back-order material was sitting on our front lawn. I had to follow up a couple times to figure out when they were coming back to finish the job. One day without notice, I came home and the deck was completed. Great, but just wish I was informed and could have been home for it. Lastly, some material from the very beginning was still left on our lawn for a few more days after the project was completed. I also had to follow up to see when it would get picked up. This resulted in a giant dead patch of grass we ended up having to fix ourselves with reseeding and fertilizer.
Overall, we are happy with the final product, and the service was good up until the back-order. After working with another contractor on another project after this, I have come to a conclusion that contractors in general are not the greatest with communication, and I have come to terms with this.
I think what makes a good contractor a great contractor is how they deal with problems if and when they arise. I would still recommend Royal Decks to others despite our issues, in hopes that this review will help them improve their business.
- Approximate cost of services:
- $15,600.00