Royal Stone Landscaping & Design

Interlocking Stone
3560 Rutherford Road, Unit 58 Vaughan ON L4H 2J3
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Interlocking Stone
Royal Stone Landscaping & Design
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88%

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Reviews by rating (past 12 months)
Best of 2018 winner 2 timesBest of 2018winner 2 times

Reviews for Royal Stone Landscaping & Design

Average customer rating:
9.5 10 (109 reviews)

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Karen in Toronto
Karen in Toronto
0 reviews Toronto, ON
9/10

Pool installation and lanscaping

We hired Royal Stone Landscaping and Design for our complete backyard makeover in the fall of 2020. This included pool with water feature, stone work, planting and a pergola construction.
We are very happy with the end result. The design plan made very good use of space in our small backyard and the execution was professional from planning, through permitting process and project completion.
We encountered delays (about 2 months) versus our original planned pool opening date. Labor and materials were in high demand industry wide summer 2021 so our pool ended up being completed/opened in July vs May.
Tim, our project manager, was responsive in keeping us informed of delays and resolving issues that arose through the project (leak in jets and water feature).

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Dale
Dale
1 review Mississauga, ON
0/10

Remove old wooden deck install new patio with paver stones.

Hired Royal Stone to remove our old wooden deck and install mega paving stones and a high end privacy fence.

Right away the privacy fence had to be redone, as the privacy panels were all splitting cause the wrong size nails were use.

They came back and made it much worse trying to correct it.
Complained again about it and they sent a different carpenter who ripped it down and rebuilt it properly.

Then our first winter revealed a major problem with the patio stones. Several patio stones lifted right where one of my old wooden deck post was installed.

I suggested they left a post in the ground and paved over it.
That claim was vehemently denied by the project manager.
Yet when I removed the stones recently I see all they did was cut off the post and left the a metre of concrete in the hole.

Now this old concrete post keeps lifting our patio stones over winter. And as a result of this action the limestone screens have leaked out causing the patio to drop in several areas.

What Royal Stone needs to so is remove the old deck post and re-level all stones that have risen and fallen.
This could have been avoided if they did what they were paid to do...remove ALL previous deck posts.

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John in Toronto
John in Toronto
1 review Mississauga, ON
10/10

Solid work and reliable service

Dealt with Angelo who was always available and responsive. The team came out and did my backyard with new cement base and patio stones. Not very complex project. They have top notch gear and work crews. All the work was done in 2 separate days, but completed phases, nothing left hanging. The best part about the work was the fact they were fast, reliable, clean and open to suggestions and ideas. Angelo was nothing but helpful and trustworthy. We also did our driveway thru Royal Stone. Very positive experience.

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hurvitz.eran
hurvitz.eran
2 reviews Vaughan, ON
0/10

Very bad customer service experience for our installed pool

We installed the Pool in the summer of 2017, we have issues from the 1st beginning, and Hayward techs found that it was due to poor installation of the Hayward Omnilogic, by missing installation of one sensor.
We had to call every year for several repairs. Now we have to change a major part that got damaged due to poor installation, and was in warranty, but since they didn't report it on time, it is out of warranty.
OUr pool light stoped working due to wanted leak(again poor installation).
Their customer service don't reply to messages.
They also installed roof for our pergola, that was broken on the 1st week of use, and they promise to fix it for the past 3 years, without success.

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Emad in Ottawa
Emad in Ottawa
0 reviews Mississauga, ON
0/10

Inground pool and full backyard landscaping

Totally unprofessional staff and company. Stones that has been installed is not the same what agreed on.
Had to call so many times to follow up with staff and no one reply back.
I recommend that no one ever try this company and any service with them will be waste of money

1 of 2 people found this review helpful.
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Sophia in Toronto
Sophia in Toronto
1 review Toronto, ON
5/10

Front yard landscape project

I’m sure they do beautiful work but probably not suited for smaller jobs. Perhaps it was because it was late in the season but we were never made to feel like we were a priority even after paying for a concept drawing and providing a deposit for the work. It was disappointing the job was never started. But I do believe they do very nice work for projects that are larger in scope.

I was pleased that they provided a prompt refund of the deposit. Unfortunately not for the drawing which was prepaid with the understanding that it would be a credit once we signed a contract.

Again I am not posting to be negative about the company. I just want to share my experience as a novice for someone looking to do some work in the future. I never factored in the possibility that the work would not be completed and the cost of the sketch would not be absorbed into final cost of the project. Any new firm would work and revise from their own drawing before beginning a job. Just something to consider if you are on a budget.

7 of 7 people found this review helpful.
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Vera in Toronto
Vera in Toronto
2 reviews Brampton, ON
10/10

Mondrian Pavers-Permacon Driveway&Backyard

Percy & Vera We would not hesitate to call Marcello/Project Mgr & his efficient crew to do more work for us. We are pleased with the excellent quality & professional service we received they far exceed my expectation

0 of 1 people found this review helpful.
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Vera and Igor in Vaughan
Vera and Igor in Vaughan
2 reviews Vaughan, ON
10/10

House Landscape works

We're really happy with Royal Stone company! They're very professional and friendly people, it was a pleasure to work with them. Excellent quality and accuracy. We choose an exposed aggregate and have no regrets with our decision, our house looks absolutely gorgeous with the new landscaping now.

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Company Response

Vera & Igor,

Thank you for the very kind words. We're always happy to hear from clients after work is completed and know how much you enjoy your new outdoor space!

Gerry in Toronto
Gerry in Toronto
1 review Toronto, ON
10/10

Pool surround and Walkway

So impressed with the Royal Stone team. From design to installation, best in class in my books. Basically dug out the entire backyard in a day, and graded and reset in a day. No time wasted. The crew is large but efficient. Thanks again to Evan and team for everything.

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Company Response

Gerry thank you for the kind words! Our team does their best and appreciation like yours is exactly why it matters. We hope you enjoy your outdoor space for years to come!

Private User
Private User
Private User reviews Halton Hills, ON
10/10

Interlocks for driveway, side of the house and part of the backyard.

An amazing project delivery. Well designed and delivered. Great comments of "Good job!" by passerby and neighbours. A friend said "A very satisfactory, admirable and pleasing job". Well laid stones and well delivered project. Worked within the timeline. Amazing workers/staff. Project manager Tim Flyn did a wonderful job.

1 of 3 people found this review helpful.
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Company Response

Thank you so much for the kind words! Glad we were able to help make such a statement on your outdoor space.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Royal Stone Landscaping & Design

Royal Stone is a recognized installer of premier interlocking paving stones, retaining walls, steps, curbs, and natural stone products. Whether you're designing a complete streetscape or a residential walkway, patio and driveway, Royal Stone can provide you with a range of applications. Our qualified staff will take your project from the design stage to completion in an organized and professional manner.

Let your surroundings express who you are.

Royal Stone's experienced landscape designers will guide you in selecting features that come together to create balance and harmony.

Our use of hand drawn and computer-generated renderings effectively bridge the gap between concept and reality, assuring our clients that their new surroundsing will be all that they envisioned - and more.

DRIVEWAYS / WALKWAYS
Driveways and walkways provide curb appearl to homes. They are a point of artistic expression allowing customers to express their personal style.

OUTDOOR LIVING
Outdoor living spaces provide an impressive focal point where you can relax, dine and entertain with familiy and friends. Outdoor kitchens, fireplaces and firepits are just some of the possibilities.

POOLS
Pools provide an impressive focal point where you can relax and entertain with family and friends. Spas are great alternative for spaces wehre a pool is not feasible.

WE SPECIALIZE IN
Driveways, Walkways, Interlocking Stone, Flagstone, Pools, Spas, Hot Tubs, Water Features, Inifinity Edge, Landscaping, Patios, Cabanas, Gazebos, Outdoor Kitchens & Fireplaces

CATEGORIES
Interlocking Stone, Landscape Contractors & Designers, Landscape Lighting, Gazebos & Sheds, Decks, and Decorative Concrete
SERVICES
Landscape Design & Construction (Design/Build), Driveways, Walkway, Patio, Retaining Wall, Fireplace, Fire Pit, Pergola, Cabana, Interlocking Stone, Natural Stone, Flag Stone installation, Wooden and Composite Deck, Landscaping Lighting, Landscape Renovations, Pool installation, Sodding/Mulching, Planting Design and installation: Trees, Shrubs, Perennials,
WEBSITE
http://www.royalstone.ca
YEAR ESTABLISHED
0
NUMBER OF EMPLOYEES
50
PAYMENT METHOD
Visa, Mastercard, Cheque
MEMBERSHIPS
Landscape Ontario, Pool & Hot Tub Council of Canada
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.