I have a signed purchase agreement/Invoice and paid a cash deposit of 50% of total cost on April 29th and was promised delivery 10-14 days. It is now over 30 days, and the owner will not return my calls. He had made yet another promise to delivery before THIS weekend and won't answer my telephone calls or emails. Too many excuses to mention as to why he is not delivering. Very very disappointed in this company who prides itself on TRUST?
- Approximate cost of services:
- $1,250.00
- Company Response
Nancy, you are so sweet. We were discussing this matter for 13 (thirteen) months now – you first approached us on May 8th, 2012. After a year’s deliberating you had finally decided to proceed just as we moved to new premises - an exercise that took way too long. Your order suddenly became red hot rush. You preferred not to wait and got your down payment back in full, in cash. I fully agree that we didn't keep the promised delivery time, but from that to post such a review? Shame.
To the fact that we were not returning your calls – correct. If you call morning, noon and evening, looking for new answer each time – we get tired. Calling at weekend helps even less. We accept that each customer is a very special person, but calling on weekends does not serve any purpose – we are simply not here. We promptly attend to all calls on Mondays.