Selba Kitchens & Baths

Kitchen cabinets - Re: Selba Industries Inc / Selba Kitchens & Baths

Horrible customer service and extremely poor quality cabinets

It was a huge mistake for us to use this company and we would never recommend Selba Industries Inc. to anyone ever.

We just renovated our kitchen and purchased cabinets from Selba for roughly $18,000.00. Worst transaction of our lives.

Here are some of the major problems we had with the Selba's sales team and their product.

1. Sales rep was almost impossible to get in touch with by us or our designer.

2. Installation times were set with installers not showing up at all without a phone call to let us know we did not have to hang around waiting.
When an email was sent to the sales rep asking where the installers were. No reply what so ever.

3. Poor quality paint job on many of the panels are embarrassing to say the least. We feel as if we should have gone with IKEA at this point. After reviewing IKEA's cabinetry it would have been the better choice and probably would have saved us a lot of money.

4. After asking for on onsite visit and the where a bouts of additional items purchased that never showed still no follow up by Selba Industries to attempt to correct any deficiencies and deliver what is owed to us.

At this point we have been flat out ripped off.

5. They are over aggressive when attempting to get paid to the point where you feel as if they are going to just take your money and run.

Which in our case is exactly what happened.

As much as we don't want to think about this company ever, we have to share our bad experience with the people who are considering Selba for their kitchen renovation.

Please do yourself a favour and do NOT choose Selba Industries Inc / Selba Kitchens & Baths. They absolutely ruined our Kitchen Reno experience.

It was a pleasure to work with Paula Lolas at Selba Kitchens & Bath. Paola was extremely helpful, knowledgeable and professional. I had been dreaming of a new kitchen for years and was nervous about the cost and all the work it entailed. From our first meeting Paula listened to all my "must haves" and incorporated them in the design plan along with her creative design ideas.

I am now enjoying a beautiful functional new kitchen which was delivered on time. I would be remiss not to mention the installer, Bogdan, who was highly skilled, meticulous and made sure everything was done right!

My consultation with the designer went smoothly, and the product was ordered. Delivery occurred 8 weeks later, as was communicated to me upon order and 50% deposit. Then, things go downhill. I was informed I needed to be present to pay the driver so I took a half-day off work. The delivery did not arrive that evening, and I received a phone call from Gus stating that the truck was finished with deliveries for the afternoon. Then, I was informed that delivery and installation would occur right at 9 AM the following day. I told my employer I would be an hour late for work in the morning as a result (after already taking the afternoon the previous day). The delivery truck appeared at 10:07 AM the following morning (not 9 AM, as promised), and not everything was on the truck (finishing panels, toe kick, etc - all missing from delivery). I was informed by the installer (Gary) that he would make a phone call to try to arrange to have the missing parts delivered during the day, but he was not sure what he could do. At this point, I needed to get to work, as I was late. When I arrived home at 8:00 PM that evening, everything was assembled, included panels, etc. Although, much to my dismay, one rough edge is visible on one side of the island. I will be dealing with this myself and not asking Selba to take care of it.
UPDATE 06/21/13: Selba came and took care of the issue. Thank you.

Designer Brenda came to our house, gave us fabulous suggestions. She & her installer worked very hard work to around the obstacles in our old house. When the seasons changed & the doors needed tweeking a very clever gentleman came & not only fixed the problem but showed us how to work the hinges if it occurred again. Efficient, clean, excellent work & design & very polite & respective folks.

Overall Selba is very good, and I have a good knowledge of construction and design. As with most jobs , there were some issues, but they simply deal with it, no arguments. Owner is very good, sales rep /designer was nice but a bit inexperienced and slow to respond during whole process. Nevertheless, overall a very good group and very good work...installer was great and of course key.

This is the second kitchen we have purchased with Sue at Selba. We returned to Selba due to Sue's outstanding service. She worked patiently creating a design that worked for our family making suggestions that paired perfectly with our ideas. Installation was on time and any follow up work that was required was completed efficiently.

I am very happy with Sue @ Selba. They paid great attention to every detail. Sue understood the look and feel I was going for at hit it out of the park. I am living in my dream home. Selba did a great job and Sue was fantastic to work with.

Selba did a fantastic job at our house. their attention to detail is what made the difference. Natalie had great ideas and really made it easy to design the kitchen of our dreams. The price was very competitive and the service and workmanship was great.

Selba did the cabinets for our entire home renovation. The cabinets were amazing. The installers were very professional, organized and clean. The cainets were delivered and installed during the week I requested. We did our own contracting and this was very important as we were organizing all the trades. The cabinets were better than I expected. I love everything Selba did - design, building the cabinets and installation. Wonderful to work with this firm. I would highly recommend this company.