Had SSI install two deadbolts on a separate entrance for me after I completed a basement reno this spring. I chose SSI because I had them in just over a year ago to change the locks for me after I bought a new house.
They were quick to get back to me after I placed a call to their office, but after several telephone conversations they failed to meet all the specs of the job I laid out of them in the first place.
First, they brought the wrong entry/passage hardware (which I ended up doing myself after the fact) but more importantly they told me they couldn't match the keys on the new basement door deadbolts to the other exterior doors on my house because they weren't the right brand -- this after I told them over the phone what brand of lock I had over the phone.
I'm frustrated by this because I purposely sought them out because of the work they did just a year ago, knowing full well that had I gone with a different locksmith I may have run into this issue.
To add insult to injury, when the locksmith finished the stripped down work order (a deadbolt on the two basement doors) he charged me a $25 fee to re-key one of the deadbolts so it matched the other one he just installed.
He also never offered to clean up the mess he left behind (just saw dust and wood chips .. but inconsiderate just the same).
After this experience I likely would look for a different locksmith for my next project.
- Approximate cost of services:
- $400.00