Quoted price, paid money but pool was not cleaned and asking for more money.
It was my first time to open the pool and I decided to go with sterling pools & Spa which was the biggest mistake. I spoke to Ken and requested him to come to see my pool before quoting the price as cover was in the pool and it was dark green. Someone from their company came and paid a visit and quoted me the price after having a look at my pool.
I paid them the money and fixed a appointment for which they not showed up on fixed date and time, same thing happened for second visit. After second visit the pool was still not clean and they guys confirmed they will comeback for 3 visit on Friday but no one turned till wednesday so called them and spoke to Ken and he said as pool was too dirty they will charge extra. After too much of discussion he agreed to send staff for 3 visit and clean the pool. The guys came in for approx 30 minutes and did not do much and left leaving the pool in not in usable condition. I called Ken back and he said it will be addition charge to clean the pool as it was too dirty and to arrogant in talking and not agreed he quoted the price after having the look at the pool at first place.
My pool is still dirty and not able to use it as have no experience to clean it.
- Approximate cost of services:
- $360.00