Our salesperson Danny communicated clearly and quoted a great price. We signed in late June, gave a downpayment of 10%, and was scheduled for early August. The week before starting, both Danny and their main office called to confirm. The on-site supervisor was Gina and took the remaining balance in two installments. Good communication and customer service.
The work was done in stages: demolition crew arrived in late afternoon, interlocking and cutting next morning, and finally cleanup. A few minor things I noticed (maybe important to others) ... the lead charge confirmed the following: they do not remove the entire foundation of the old patio or walkway, they do no remove wood debris.
Gina was great in getting the cleaning crew to remove some old patio stones. One of my neighbours wanted them, but then changed their minds. She was also very empathetic to the concerns I raised throughout the day. Good overall customer service.
One thing I noticed a few days later is they missed a few spots when spreading sand between the stone joints. If anyone from Sure-Loc wants to drop-off a bag, I'd be more than happy to accept :)
- Approximate cost of services:
- $5,500.00
- What could this company do to improve their services?
- Be mindful of the neighbours property because we have to live beside them.
- Any advice to offer fellow homeowners facing a similar project?
- Things get extremely dusty when cutting stone. If your A/C unit is nearby, make sure it is covered, and close your windows. Always good to take before and after photos too.
- Company Response
If you would be good enough to call the office and ask for Roma we will be more than happy to oblige, 905 607 5621. Thank you for your patronage.
"Your satisfaction is our sucess"