Surfende Flooring No Longer In Business

Floor Laying & Refinishing
15229 Russell Ave White Rock BC V4B 5C3
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South Surrey
South Surrey
1 review Vancouver, BC
2/10

purchased floor and installation

Ordered a floor and installation, first there was a delay in the delivery of the product. Not what the store owner had promised. The worst came when the "pro-installer" applied the floor and it was the worst installation any of our friends had seen. There are wide gaps in between the planks and all one colour was applied in one spot, then darker all in a row. There are very short 1 foot planks towards the end because the installer said he was running out of pieces. Then he admitted that he had a bunch of "leftovers" from the job in his truck, when he brought them in there were long sections of more than 4 feet. He nailed into the bamboo floor and damaged the material right at the entrance to the room. When we complained to the store they came and the installer said he would fix it. When he tried to fix it he "drilled" holes beside the damage and made "new" holes. I begged him to stop, now he was causing MORE damage and not repairing the old. The store NEVER followed up and asked if we were satisfied. Our friends tell us to go to small claims court. We would never, never purchase another product from this store and we have recently purchased another home which requires all new hardwood. But we will most definitely be going to a more reputable dealer. Whatever you do, don't hire "Surfside" to install your floors.

Approximate cost of services:
$5,000.00
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