We have two wing chairs in perfectly good condition however covered in an awfull choice of fabric colours. We had intended to re-cover at some point and by chance came across the Master Craftsman booth at the Home show. We left our name a recieved a call shortly after to make an appointment. From that point on the business model follows the exact same modus operandi as the majority of the reviews I read on this site;
First the astronomical quote (the homeshow special) which was quickly cut in half and then slashed further, but only if we signed immediately.
Once the salesman had his contract and deposit he quick fled the scene with the chair cushions so they wouldn't 'get lost in shipping' (more likely to ensure we couldn't change our minds).
That was followed by the recommended upgrades and extra work which we rejected having read this site by that point...(I actually told the caller i was rejecting the extras based on reviews ffrom this site.)
In the end, we did get out chairs in the correct fabric, with what appears to be a quality job in apprx 12 weeks
On the plus side: We have what appears to be a quality refinish job in the fabtric that we wanted at the cost of approximately what a new set of chairs would have cost.
On the negative: It was all executed by a company that developed their business and csutomer relations practises based on the movie "Glengary Glenross"
- Approximate cost of services:
- $2,000.00