Torwin Windows & Doors Ltd

Windows & Doors Installation & Service
Markham ON L3R 2W5
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97%

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Reviews for Torwin Windows & Doors Ltd

Average customer rating:
9.8 10 (200 reviews)

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Private User
Private User
Private User reviews Old Toronto, ON
10/10

Window replacement

Excellent product and service. Installation was performed exactly on schedule and crew did an outstanding job. Office was quick to provide estimate and answer any questions. Highly recommended.

Approximate cost of services:
$5,500.00
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Company Response

Thank you for the feedback and for taking the time to write this review! We appreciate your business and look forward to working with you again in the future.

DaveDranged
DaveDranged
4 reviews East York, ON
10/10

Window & Door Projects

Having the right person/team to help with home and energy improvement projects is key. From the start with Tony who showed us hands-on exceptional products along with manufacturer details, to sending change order details. To the calls with Nick booking the install dates and explaining processes-rebates-invoices or going through what furniture or wall items we should move prior to project installation. Then at the final project stage with Nick's amazing expertise and attention to detail along with his great installation team, they would engage us at each project install. The team ensured we were happy with each item of the project, used drop cloths everywhere and did cleanup of every worked area. Then Cassi sent us right after the completed installation, a customer care package containing warranties, invoice, receipt, and care & maintenance information for the products installed. Thank you to the Torwin team who are truly customer driven, and each team member goes the extra mile!

Approximate cost of services:
$15,700.00
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Company Response

Thank you so much for taking the time to write this review and the wonderful feedback. It was an absolute pleasure working on your project and we are so happy that you're happy! Enjoy the new windows and doors and we look forward to working with you again in the future.

All the best,

The Torwin Team

Cindy
Cindy
0 reviews Markham, ON
10/10

Outstanding Customer Service, Product and Workmanship

My renovation project consisted of 21 replacement windows and 2 doors with one of my windows being a massive two-stories high.

From start to finish Torwin was the best renovation team Ive ever worked with. Starting with my sales associate Tony who was friendly, professional and responded quickly to all my questions. The head office with Nick and Casey were equally a pleasure to work with and constantly checked in to give me updates to my project. The installers Tom, Max, Alex, Volter and Daniel were efficient and had amazing workmanship and craftmanship. Their attention to detail and minimizing touch-ups showed how skillful they were. They also cleaned up all the areas they worked on at the end of each day. They treated my home respectfully and did their best to minimize any disruption as I worked from home.

My only wish is that I they did more than windows and doors as I would hire them again in a heartbeat to do all of my renovations. Their customer service in all areas is unparallel.

Torwin is the benchmark for excellence!

Approximate cost of services:
$50,000.00
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Company Response

Thank you so much for the incredible review. It was an absolute pleasure working on your project. You were the most hospitable and gracious client. Truly an amazing experiencing! Thank you so much for trusting us with your home and we hope to work with you again in the future.

Alice in Toronto
Alice in Toronto
0 reviews Markham, ON
1/10

Door replacement

I cant believe that they just cut off my alarm system and didnt even notify me until I asked. The interior door frame was not painted.

Approximate cost of services:
$8,000.00
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Company Response

Hi Alice,

Alarm wires have to be disconnected in order to safely remove and install a new door. This is common knowledge. We gosh the wires through and leave them for reconnection which was explained to you and also written on the bottom of your contract in the terms. We are happy to share this with you if you would like. The interior of your door frame is fully finished. What you are referring to is the wood casings/trim that go around the perimeter of the door on the inside and yes, these come primed. They do not come painted as it is real wood, they are only offer primed and it is the responsibility of the homeowner to paint. This is also at the bottom of your contract in the terms. Both of these items were explained to you, perhaps you don't recall? While we can appreciate your frustration, it is written into the terms. Your door is gorgeous (we have pictures) and the install was done perfectly so to give a 1/10 we feel is very unfair and would like you to reconsider. We would love you to contact Nick or Cassi at the office to further discuss.

Private User
Private User
0 reviews Milton, ON
10/10

Window replacement

Excellent workmanship. The installers were polite and professional in their approach to this project. Left the house clean and neat.

Approximate cost of services:
$8,000.00
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Company Response

Thank you for the great review! Your feedback is important to us and will allow others to know to deal with Torwin! Thank you for your business and we look forward to working with you again in the future!

Kind regards,

The Torwin Team

Private User
Private User
0 reviews Oakville, ON
10/10

Great install and process

We had multiple vendors quote for replacing all of the windows and trim for our home. We checked references, visited past clients and were very happy with the work. Jody and team were flexible and helpful throughout the process... they worked with us on making sure that our interior trim matched up, and the overall fit and finish is great. Our house looks so much better and we wouldn't hesitate at this point to recommend Torwin.

Approximate cost of services:
$30.00
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Company Response

Thank you so much for the great feedback and review. It was an absolute pleasure working with you and we hope to work with you again in the future.

Private User
Private User
Private User reviews Toronto, ON
10/10

3 storey renovation, 20 new windows, 3 new doors

We just completed a renovation on our 3 storey home in Toronto. We had to replace 20 windows and 3 doors. Of all our subcontractors Torwin was our favourite! I cant say enough good about them, from the product to the customer service. The installed everything in 1 day with no issues. They were easy to contact and always got back to us if we had any questions. The new windows have transformed our 100 year old home!

Approximate cost of services:
$50,000.00
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Company Response

Thank you so much for the amazing review! Working with you was an absolute pleasure. We hope you enjoy your new windows and doors for years to come.

Private User
Private User
Private User reviews Toronto, ON
10/10

Detached garage renovation

We had a few windows and a door replaced in our detached garage that we are renovating. The quality of the products seems great, professional and well done installation. Everything was done in a timely manner and even faster than we expected. Highly recommend working with Torwin.

Approximate cost of services:
$7,000.00
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Company Response

Thank you much for the great review and positive feedback. We're pleased to hear you will refer us and hope to work with you again in the future. Do not hesitate to reach out should you need more product and services in the future!

With thanks,

The Torwin Team

Richard in Mississauga
Richard in Mississauga
1 review Markham, ON
10/10

New windows installation

Torwin is a great company to work with for new windows. The ordering process was simple and the installation was clean and done properly without any damage. I will be going back to Torwin for other products.

Approximate cost of services:
$10,000.00
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Company Response

Thank you for taking the time to gives us your positive feedback. It is very much appreciated. We hope you enjoy your new windows for years to come and we look forward to doing business with you again in the future!

Many thanks,

The Torwin Team

Private User
Private User
0 reviews Bradford West Gwillimbury, ON
10/10

Windows, and Front door

This was our third time hiring Torwin Windows and Doors, and once again, we are extremely satisfied! Previously Torwin has installed high quality windows that we love, but this time we decided to replace our front door, garage and mudroom windows. Tom and his crew did a professional job with great attention to detail, and worked very quickly. I especially appreciated the extra time and effort that the office crew invested into helping us find the perfect door for us. Months later, we are still ecstatic about the transformation of our house. Thank you Torwin!

Approximate cost of services:
$8,000.00
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Company Response

Wow! Thanks so much for the amazing review! We are so grateful for customers like you. Enjoy your gorgeous new front door, it certainly added the perfect pop to the front entryway!

All the best,
The Torwin Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Torwin Windows & Doors Ltd

Established in 1988, Torwin has become a trusted source for all of your external home renovation needs. With over 75 years of combined experience, we are industry leaders specializing in window and door product services and installations. We pride ourselves on quality and craftsmanship.
With humble beginnings, we began with window and door system sales. Over the years we have grown to expand our product and service offering to include: brick and frame knockouts, custom wood work, moldings, shutters (interior and exterior), siding, eavestrough, fascia, hardware, custom glass work, architectural décor and sealed unit repair.
From an extensive showroom to our own in-house installation crews, we have grown over the years in response to the demand for the “Torwin Touch,” a way of doing business putting the customer first. We develop relationships and truly believe that our work is a reflection of our name.
Privately owned and operated, our hands-on experience allows us to make you comfortable in your decision process.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows- vinyl windows, aluminum clad windows, extruded aluminum windows, wood windows, window installations Doors- steel insulated doors, executive doors, fiberglass doors, wood doors, vinyl doors, patio doors, sliding patio doors, swinging patio doors, garden doors, french doors, steel garden doors, aluminum clad garden doors, aluminum clad sliding patio doors, door installations skylights, screens, hardware, fascia, eaves, vinyl siding, wood siding, soffit, glass block, painting, custom wood work, trim, storm enclosures, moldings, interior and exterior shutters
SERVICES
full in-house carpenters for all of your installation requirements
WEBSITE
http://www.torwin.com
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
0
RETURN POLICY
All Payment methods available, financing available
LICENSES
Products are CSA Certified & Approved & Energy Star Certified
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Limited Lifetime Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.