Tubs The Ultimate Bathroom Store

I have ordered a bathtub that was supposed to arrive in 3 weeks since the purchase. After 3 weeks have passed I called the store to inquire since the reno was complete and I was just waiting to install the tub. When I called the store I was put on hold multiple times. When I finally got to speak to a manager she told me that the shipment will be only coming in 10 weeks from now. I was shocked! I asked why wasn't I contacted earlier so that I can make other arrangements. The excuse was that the girl that calls clients was on vacation FOR THE WHOLE MONTH OF JANUARY. The manager told me there is nothing she can do and that things happen.
I then went online and picked the first tub that had similar dimensions to the one I bought (since all the plumbing and tiling was already measured to the initial purchase). I was told that the tub was available in another store and that the manager will put a rush delivery request and it will be available to pick up the next day. The following day I rented a truck and 2 movers to pick up the bathtub. On my way there I called to say I was coming. And guess what - the tub was NOT there. It was nowhere available for pick up. I was told they will have it the following day. Again I was NOT notified in advance. This was the second time I had to send the plummer home, pay the movers and the rental truck for an hour of their time.
When I finally got the tub they told me to pay the price difference since the new tub was more expensive.
In total: The renovation was extended by 7 days, I paid additional $100 for the plummer to come on the days I was expecting the tub and it never came, and another $100 for the movers and the truck that were on their way to pick up a tub that was not in the store. Plus the cost difference for the tub that I did not even want but had to buy due to the last minute decisions that needed to be made.
Rude and incompetent employees. Horrendous customer service.
It is as if the company does not own a phone to warn customers.