No damage was reported before moving it
This company did not protect my dining room table when moving it. One man was struggling with it and hit a coat hanger that was fixed to the wall. I have tried dealing with the owner Kyle no last name as he has refused to supply one. His employee told me I could get a reduction on my bill he took pictures of the damage and was talking with Kyle for a good 15 min on his phone at my place. I spoke to Kyle (no last name ) but also has Smooth mover as an ID on my phone he offered a discount but I refused and wanted him to pay for the repair. its been over a week back and forth with his. Mr Kyle no last name refuses to give me detail of his insurance company for me to file a complaint I asked Kyle no last name He also wants me to go through my home insurance he demanded to speak to my lawyer direct I have offered Mr Kyle with no last name the opportunity (twice as I drove back to the house and waited for him ) to
revisit the location that his employee damaged my Dinning room table He told me that he did not want to spend 3 hour driving ( I myself drove one hour each way total 4 hours and waited for him I also texted him that I was waiting no response from him) This man is not trustworthy This complaint is only about this man franchises as he is one of the owner the other brother Glen I have not spoken too. Mr Kyle no last name keeps asking me to send him video and pictures I have no Idea how to do this Please remember his employees have already taken pictures.
- Approximate cost of services:
- $1,400.00