I purchased a couch from Urban Barn in Toronto on Queen St. the fabric on the couch is now fading due to poor manufacturing. I spent $2000 on this couch and I invested several months in selecting it. I researched several manufacturers and choose Urban Barn since I believed at the time that they stood behind their products and truly represent their brand.
I contacted Jamie, the store manager, she was quite rude and told me she could not help me and that needed to contact customer care in Vancouver. After submitting pictures to Customer Care, they also said they were not able to assist me.
bottom line - I will NEVER purchase another item from Urban Barn. They do not stand behind their brand nor merchandise. I work in retail and I know first hand all about good customer care and how to keep customers and not disregard them.
I hope this helps people who are thinking of purchasing any of Urban Barns merchandise to know how they treat their customers after they get your money.
- Approximate cost of services:
- $2,000.00