I will not use this company again. I specifically asked in the online form and when speaking with a representative that I only needed one particular spot in the eaves cleaned which was clogging the downspout. They told me that as long as it was less than a half hour, I would only be charged $75. I've done the job myself in the past and it is literally a 5-10 minute job. I told them if they had time to do another particular area but was very clear I did not want them going over the 30 minute limit.
I got the bill and was charged $130+ tax for a total of 40 minutes of work and a brown bag that was less than 1/4 full. When I called, the company claimed they did not get that message - even though I was specific in my online form and when talking to the company. I said to speak with my wife if they had any questions. They claimed that because they didn't speak with her, they didn't know what to do despite being very clear. They did agree to only give me $30 off.
The crew clearly took just enough time to go over the 30 minute minimum and did almost nothing because I know my eaves were clean (with the exception of one clogged downspout).
I'm almost glad they didn't give me my full refund because now I can go on this site and encourage people to think twice about using this company. I'm also glad they left a sign and a garbage bag with their name on it. It gave me the opportunity to add my own message to their sign 'Don't use this company'.
- Approximate cost of services:
- $100.00