I had very high expectations given the Homestars reviews and also I have quite high standards, but I'm afraid these were not met. Maybe less picky people would have been satisfied - I am the first to admit that I am hard to please!
After my intial enquiry by phone, I had to chase for a quote, i.e. email Jamie to remind him, as he had not provided it in the time frame indicated. In his reply email he called me by the wrong name, presumably a different customer, but eventually he did give me the quote and the work was arranged for a couple of weeks later.
Jamie and his crew were pleasant enough but I was their last job on a hot Friday afternoon and they seemed a bit weary! I was disappointed that there was not a bit more attention to detail. Some windows were still grubby and streaky after the team finished and they did not get right into the edges. The screen cleaning was just ok. One of the guys came back to redo the windows I was not happy with but even so he still missed one that we discussed needed doing again. He said it was not possible to get rid of all the streaks etc due to mineral deposits that require a special treatment to remove, and that I should make sure to request that next time I had my windows done. That's fair enough, but I think that they should have observed that this was the case either when they were quoting the job or when they were carrying out the work the first time, so I could have had that done. Now I will have to wait until next year, but I'm sorry to say that I will probably try a different company next time.
- Approximate cost of services:
- $500.00
- What could this company do to improve their services?
- A more thorough examination of the windows and the kind of cleaning required when quoting the job; greater attention to detail when carrying out the job.