Royal Home Improvements

My basement flooded from storm drain backup during the recent Toronto storms. Royal Home Improvements came in the next day, assessed what needed to be done and then sent a crew in to pack up what could be saved and remove what needed to be thrown out. The next step with will be renovating the basement. We have met with Paul and set out a schedule for what the next steps will be. Royal Home Improvements have been very pleasant to deal with and have been a calm oasis in a very stressful time and helped greatly in relieving my anxiety over how to handle this situation. Paul has made suggestions on how to restore the basement and I feel totally confident in going forward with Royal.

We had Royal Home Improvements renovate our kitchen and ensuite bathroom. Workmanship was very good and any small problems that came up were dealt with fairly and timely. Eldin and Keith were most helpful in planning and choosing materials for the reno. We would definitely choose them again for another project and would also recommend them to our friends.

We had our ensuite bathtub converted to a shower. Right from the start when Paul came out to give us the estimate we were impressed with his sincere approach. In this day and age when you hear so many horror stories we wanted to be sure of hiring a reputable company and we were not disappointed. Keith and Eldon were very attentive and helpful throughout the whole process and never made us feel that any concern or request was too much trouble. Wes and his group of tradesmen were of the highest caliber, arrived in a timely fashion and always cleaned up after themselves before leaving for the day. The end result is just as we envisioned it and we are enjoying our modern new shower!

This contractor provided excellent service during this project. It was completed by skilled staff in a clean and professional manner. Good advice was provided along the way, attended to regularly by its production manager, Keith Rout, and the finished product is not only handsome, adding value to our home, but is a great joy to use.
We would heartily recommend Royal Home Improvements for its professionalism and competence.

RHI did just about everything wrong. The estimate to complete was four months; it took them over twelve months. There was no superviision of the jobsite; the vice-president was supposed to do this, but was only there when a huge problem, usually involving money, came up, and he could rarely be reached by phone. Individual subs usually knew their job, except the framers who put up the outside wall with the window sideways, then had to tear it out when I pointed out the error. The concrete block wall came up so high it had to be cut for the door opening. This left ten inches above floor level, and meant a step on the inside wall to accommodate the insulation.
One man was sent to hand dig an eight-foot deep trench to the original footings. It was fortunate he wasn't in the trench by himself when it caved in. The required "safety fence" around the excavation was a piece of plastic snowfence stuck on a flimsy stick. The framers used the styrofoam insulation panels to walk on, and broke them up. These were then used to "insulate" the poured concrete slab floor. It is cold in winter. The drywaller used my two saw horses to hold materials, then threw them in the dumpster when he was finished.
All in all, it still makes us sick when we think of the Royal treatment, and especially when hearing the ads encouraging you to "let Royal look after everything - just go away for a holiday, and we'll do it all for you". Nobody should ever trust this company to do it right, especially without you overseeing every move they make, and you will have to be familiar with every step of the construction to know how it should be done.

My husband and I contracted Royal Home Improvements to do a downstairs bathroom renovation in January of this year. This was our second contract with Royal as they had renovated our kitchen in Dec. 2009. They are a great company to work with as their main focus is to please the customer and provide quality workmanship. Alban and his team were always easily accessible and always willing to consider my suggestions or come up with suggestions of their own if something wasn't working according to plan. Due to a family situation, they had been given a limited time to complete the reno, and, as promised, everything was completed on time. We would not hesitate to recommend Royal Home Improvements to anyone.

We contracted Royal Home Improvements after seeing them at the Home Show. They followed up 2 weeks later as requested and Paul, the owner,came to the house to assess the job and walk us through the contract. They assign a project manager and have one tradesman who works on the project through to the end. Included with our contract was time with a designer who helped with the many choices to be made. Keith, our project manager, made several visits to the house to check on progress and the work being done. Any questions or concerns we had were dealt with quickly and professionally. All of the trades did excellent work and we are very happy with the end result and we would highly recommend this company.

We met with a number of contractors but were most impressed with the professionalism and eagerness of the Royal Home representative, John Napolitano. In fact we have been very pleased with the quality and caliber of all of the Royal employees who were involved in our renovation, especially Aric Bagshaw who managed the project and Tony, Adam and Mike who were the constants on the job. They really worked very diligently - they were friendly, professional and offered excellent advice. They were very helpful in offering suggestions when modifications were needed and were accommodating with last minute changes too. I will definitely be calling Royal for our next renovations!

I highly recommend Royal Home Improvements. Our first project was building a separate, detached garage. They did such an excellent job that I hired them a year later to install new shingles and an aluminum roof. Initially, I did not know how to proceed. However, Kenzie researched and designed a free-standing garage with continuous siding, and their excellent work has helped us maximize its space. I cannot say enough great things about RHI. Kenzie and crew arrived promptly and worked diligently to complete our renovations on time and within budget. Polite, courteous, and hard-working. The professionals at RHI exceeded all of my expectations. Thank you for doing such a great job and for making our renovation a successful one!

I had a great experience with Royal Home Improvements. They recently completed a bathroom renovation and the installation of a tankless hot water heater. They were patient, detailed and thorough, and always a real pleasure to work with. In addition to completing some significant unanticipated electrical work, Alban and crew installed new plumbing, a new shower enclosure, new toilet and sink. Everything went really well and I was very pleased with the final product. They showed up promptly everyday, and completed the work within the expected timeframe. Their professional and courteous manner made them a real pleasure to deal with. Thank you Alban and Crew for a great job!