My elderly neighbour has had Acne for more than 35 years. No matter how often she sets it off by mistake, they are very patient with her.
Recently, one of the buttons she had used a lot in her code got stuck many times and set off the alarm.
I wanted to change her code for her so she wouldn't use that button anymore. The office was very helpful.
Instead of giving her a code to remember to identify herself when they call, they have allowed her to have a password.