We have a warranty on our dishwasher and the company that is used for the repairs is Home Appliance Repair. (This is why I put the cost at $0, because it was covered by warranty).
It takes quite a few days, and proactiveness, to get an appointment scheduled. That part, while perhaps a bit more work than expected, was fine. The part that was not fine was that on the day that we were supposed to have our machine serviced, they failed to show up. At 4pm, after I had taken a day off of work, they called to say that they failed to receive the part needed. That happens - but I find it hard to believe that 4pm was the earliest that I could be notified. I would suggest, perhaps, waiting until the part is in before scheduling an appointment.
To rescchedule took two weeks and several phone calls on my part. If I was told that I would be called in 48hrs, that window would inevitably pass and I would have to follow up.
To make it worse, this was the third time we'd received service on the machine. The second time, the guy told me that the first guy had done it wrong.
All in all, I was so put off by having to chase down people for service (and there was never an apology for missing the service appointment) plus the shoddy repairs that I asked my warranty company to use another company for our claims. They have honoured that, so I'm hopeful to not have to work with this company again.
PS I'm not looking for a response from the company - they've already lost my business - but I would like my experience, and clearly that of others, to speak for the service that this company offers.
- Approximate cost of services:
- $0.00
- Company Response
Allison, we are very sorry. As a multiple manufacturer authorised service center We have found that even our best efforts result in failure at times. Bottom line is that we did not deliver our customary result-A HAPPY CUSTOMER. We would like another opportunity to serve you and deliver our "Consumer Choice Award" winning service.