Though I am satisfied that the repair work to replace the gear in our manual Rolltec awning had been completed, there are
two areas that I am not satisfied with;
- Cost of labor to replace = $200.00
Yes, I understand service call and labor charges but find that $200 for 20 minutes of work to be on the extreme side of being high.
Also, the call for repair was made on Wednesday and could not get anyone out until Saturday I found to be too long of a wait
Could have been more serious issues if we had high winds during these days and the awning being extended (due to gear being broke
and unable to retract)
- The service people that were out left grease stains on the fabric which is noticeable on the underside of awning when it is opened.
Awning was installed in 2004 and had been very pleased with the installation and professionalism of the installers at that time.
- Approximate cost of services:
- $0.00
- Company Response
1. Your call was received late Wednesday afternoon and we explained that this is a very busy time of the year, our installers are booked 3-4 weeks in advance, yet we can to fix your awning on the 3rd day on a Saturday which is the installers day off. I feel this is very fast service.
2. $200 labour charges is not for 20 minutes of work, this also covers travel time to and from your location. We send 2 men with a truck, our technicians are very professional and we pay them well. I think this is a reasonable charge in today's marketplace.
3. The spots which you see on the fabric is probably just dirt. We checked the broken gear when it came back and after 8 years it was very dirty. It is possible that when they were removing the gear, it touched the fabric. Just hose the fabric down with plain water or use a mild some and water solution with a soft bristle brush to remover the spot.
Thank you very much for your comments and hope you enjoy your awning for many more years.