I talked to Kevin on the phone briefly and set up an appointment for him to come by. He was polite and had a great sense of humour as he presented us with the best options that would suit our needs. Without hesitation, we signed up on the spot! Debbie his assistant contacted us to schedule the installation and was very pleasant. I was not home for the installation but got photos sent to my phone from a very happy wife! We are so happy that we chose Preferred and if we decide to do the remaining windows, we won't hesitate to get them back! Beautiful Job!!!!