Electric Fireplace Shop The

I bought a floor model firebox in a wood mantle in Dec, and thought the service was really great at that time. But after bringing it home, we noticed that the heat would shut down early. After a quick e-mail, Pauline said bring it in, and we'll get the rep to look at it. Today I brought it in, and she couldn't get parts instantly, so she gave me a NEW one. WOW. Unbelievable service. Great shop, who I highly recommend.

Purchased a mantle with a fireplace insert, designed to put a cable box in the cabinet. The remote was to work with cabinet closed. It does not work, bought it over 2 years ago, have been asking for them to fix however still not successful , gave them time to fix now decided to write this as they have not done anything yet. Very poor service , do not care. Do not recommend this store.

This store may look small but they have a good variety of electric fireplaces to choose from. The staff is really friendly and they know their products. They were able to tell me all about them and how easy they are to mount on the wall. He showed us a variety of them and gave us a very good price. He helped me load it into the back of my van and made buying and choosing a fireplace easy and listing out all the pros and cons of them and the different models.