Arctic Spas

Got the Coyote Santa Fe just under a year ago. Within a few months, the perimeter lights started to crack. Replaced all of them after losing 4 inches of water over the year and replaced 2 cup holder lights. Saw deep cracks in the wooden frame. Arctic said it was a problem with the wood they used at the factory, and that they'd replace the tub at a cost of $2000 for upgraded parts, but the Service Dept just confirmed that very little has been upgraded. I truly regret buying this brand. We're stuck with a structurally defective tub unless we pay $2000. Since when was it ok to treat customers like hostages?

DO NOT buy an Arctic Spa tub no matter which dealer is selling it. This company does not stand behind its product. Their customer service reps are rude and obnoxious. We have had nothing but problems with a tub that was purchased in 2010. Now that we are forced to buy replacement parts we are finding even these don't work properly! Instead of taking care of the problem they have pushed it back on the certified Arctic Spa repairman. But they can't seem to tell us what the repairman did wrong while insisting that their product is actually working correctly even though we and the repairman are both very clear that there is a problem.
I won't bore you with the many details of our sad association with this company. Suffice it to say that YOU SHOULD NOT UNDER ANY CIRCUMSTANCES BUY ANYTHING FROM ARCTIC SPA. THEY ARE TERRIBLE.

This is the second Arctic Spa that we have purchased and we would definitely recommend an Arctic Spa to anyone who is in the market to purchase one. We dealt with Shawn and he was a very knowledgable and professional person that was able to answer all our questions and make a spa recommendation as to our needs. Thank you Arctic Spa for a quality product and great customer service.

I do not recommend anyone buying an Arctic Spa Hot Tub.. I have one that I bought a few years back and the acrylic is all cracking and the company says they cannot help me, Buyer beware...They will leave you in the cold so to speak ..so if you plan to buy a hot tub make sure it is not an Arctic Spa.......The salesman in my case, mislead me, as far as what is actually covered under warranty. The surface that one sits on is only 5 years...but they lead you to believe that it is a lifetime warranty. What a bunch of misleading people. The company at this point, Scott Viglietti, their rep.(manager)does not even get back to the customer when a memo is sent to him. Well I think Scott should be fired. He is not doing his job as far as the customer is concerned. Maybe Arctic Spa keeps him on because he operates in this manner. Buyers beware...!!!!

Purchased a refurbished tub almost two years ago and exerienced numerous issues with it. Finally got the oppurtunity to speak with manager Darcy and he corrected the problem immediately ensuring the customer was satisfied and provided me an excellent tub in return. During the difficult period of my tub not working properly, the repairs lads were very professional and did what they could to rectify. After many years serving in the Canadian Forces it is nice to see a Company like Arctic Spa come thru with excellent Customer Service. Thanks again Darcy,

Was luck enough to get a hot tub. I had no idea about chemicals. went into Artic Spa and the sales girl spend over 1 hour with me explaining how to use them properly. They earned all my busines from this day forward

Unreal sales experience. Answered our questions, treated us well. We're planning to deal with him again, maybe buy a shower! Chair rocks! It was comfortable. It was the Cadillac Edition, the best they had. We'll be using it a lot, wish it was home already!