The job was to do an interior weeping tile along a 25 ft block & mortar wall. I had 7 contractors (yes, 7!) come to quote this job. A couple got dismissed because they hummed and hawed about if it would be better to fix it from the inside or outside. A couple got dismissed because the quotes were ridiculously high. A couple weren't good at returning calls or delivering a formal quote. All of these are bad signs!
Collen came to quote. He was on time & very professional. He evaluated the fixes from the outside vs inside with me and finally I felt like I had the info needed to choose between methods. He sent me a professional, detailed quote (on time). He answered my questions patiently and respectfully. His pricing was fair with no surprises. We booked his crew and they arrived on time, and were done in about 5 hours or so. They all were kind, and respectful of my home and my family. I took a lot of pictures and were in their workspace a lot but throughout everything, always was treated properly as a paying client. the work was done well, with attention to detail. Everything was left very clean. I didn't have to sweep or anything. I raised a potential issue and Collen came back out to the house to check things with me. It was a separate issue completely unrelated to the work they had done and a minor thing I fixed. But Collen never acted as though it was a bother, he wanted to make sure the work was done right and that there was no issue.
I have a master carpenter for a brother and have been around contractors a fair bit in my life...and have grown to be incredibly discouraged dealing with a lot of them. I'd hire Collen and BFR again in a heartbeat. It sucked that I needed to have this done, but I really have no complaints at all. Props to him and all the gentlemen who worked on my place.