Gandy Installations

Heating & Air Conditioning
Langley BC V3A 4K7
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HomeStars  >  Heating & Air Conditioning in Langley  >  Gandy Installations  >  Problem with furnace pump
Rick Hanna
Rick Hanna
1 review Surrey, BC
10/10

Problem with furnace pump

We had a new high efficiency service furnace installed by a different company. We had a small flood when the furnace water pump failed after 3 months. The other company was very difficult to deal with and in the end refused to provide repair service. Gandy dispatched Brian Sawyer who was professional, courteous, and replaced the pump efficiently at a reasonable cost. A few months later a leakage problem developed with the drainage line that the other company had installed. Once again Brian fixed the problem and actually replaced the entire drainage line and outlet pipe at no cost for the call. Outstanding customer service. Very well done.

Approximate cost of services:
$500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks for taking the time to review us. We will pass on the kind words to Brian and the service manager.