I have lived in my home for 15 years and never used the Central Vaccum until this past summer . Neither my husband and I grew up with Central Vac , or had used it previously and since our home was built over 30 years ago , I wasn't sure if our unit was even functioning . Turns out it is but the suction has been horrible and progressively got to the point where it made no sense to use it anymore . I knew enough to trouble shoot and understand that it was out hose that was clogged , but no matter how hard I tried I could not unclog it . I finally caved and decided to call in the professionals . I like to support local businesses , so I Googled ' Central Vacums ' for my area and up came Amati Home Systems . Naturally I checked out HomeStars to see their reputation and then send off my Quote Request . Instantly, several Service Providers called me immediately . I spoke to a few . Arian from Amati received my business because of his extensive product knowledge , his professionalism , his ability to immediately come to my home and MOST IMPORTANTLY , HIS HONESTY .
Like ALL of you here , no one likes to get ripped off or taken advantage of and there certainly seems to be a fair amount of fraudulent , or less trust worthy providers of every type of service . I had one individual tell me that I would need a new Unit ....THIS without even having seen my existing one . I explained that the motor sounded fine and suction was great and I honestly didn't think that a brand new unit was required . He quoted me $1100 . I just needed the hose to be unclogged and one of the plates on one of my outlets to be replaced ?!
Arian had me take several actions over the phone with me and then agreed to come to replace the outlet . He gave me the choice of bringing in my hose directly to him or he could also unclog the hose himeself when he came .
When Arian arrived , he inspected my unit , tested it and magically unclogged my hose , he replaced my outlet plate that was damaged and then gave me some helpful tips for future use . He was honest , he was reliable and did all his work with a giant smile . He never tried to sell me anything that I didn't need and never took advantage of my lack of working knowledge . He now has my business for life !! Including when I need to eventually replace my Central Vaccum Unit . Thank you Arian . Appreciate your honesty and patience.