Hiring High Efficiency to replace my 20-yr old furnace and air conditioner was the best decision I made. I received the best service and equipment at a very competitive price. Working with Charton throughout the process was pleasurable, stress-free and informative. Charton is extremely knowledgeable and was very responsive in all of our communications including phone, text and email. He is not a furnace salesman that disappears once the quote is signed. On the contrary, he was involved throughout the entire process from the preparation of the quote to the installation. He took the time to carefully explain my various equipment options and costs, as well as the details of the Greener Rebate Program, including recommending an Energy Auditor since I had decided to install a rebate-eligible heat pump. The installer Lu and his assistant did an incredible job that resulted in a very professional, clean-looking installation followed by a meticulous cleanup. I couldnt be happier. Thanks!