High Efficiency Cooling & Heating Inc

The company provided excellent customer services. Farshid and his colleage did a great job on the A/C installation . They also helped us fixing the thermostat to make sure A/C could run properly.

Very professional company. Explained options and details very well and provided very competitive pricing. Checked up on work after install. Would definitely recommend them.

Mr. Rick Li is very professional, clearly explained the products and helped me to choose the products to best suit my needs. The installers did great job too, friendly, efficiently and professional.

I will definitely recommend Mr. Li and High Efficiency to my friends and co-worker.

Thank you all!

Donald Guo

They had the best price out of the 3 companies I got quotes from. good service. Neat job.

I chose high efficiency because I was sold on the fact they were Factory authorized dealers. The sales rep. promised a many things, and in the end not all of it was true.
First the installers were all supposed to be highly trained and certified. But when the installers finally came after being 3 hours late, 1 tech didn't know much English, and the other admittedly did not know much and was still learning.
I had also asked the sales person about a quieter AC. He recommended me not go up in model, but instead recommend a $100.00 sound blanket that he would throw in for free that would reduce sound and not effect efficiency. But the installers came and told me that it was NOT a good idea to have the sound blanket, and did not install it after.
The company called me after to address this, but hasn't done anything to rectify the situation. Its been over a week now and I had to call back, just to hear they will call me back when they figure out scheduling.
I was also told if I purchased my own thermostat, the installer would put this in for me. This was also not the case and I ended up doing it myself.
They also installed a humidifier, which was fine. They used a saddle valve that was connected directly to my hot water tank. I wasn't a fan of this method,. I would have preferred some type T shut off valve installed, but I didn't ask before hand. So I guess that's my fault.
Finally, the installers also left their garbage in my backyard leaving me to clean it up.
High efficiency overall offered a decent install at a reasonable price. But seeing all the stellar reviews below and buying from a Factory authorized dealer, I would have expected better quality service.

Charton was great to deal with. He was knowledgeable, upfront and accessible throughout the process. He got back to me promptly and gave me a fair deal right away without the need for back and forth negotiations. The install crew that he sent out were thorough and very respectful of the home. Nice guys. The only downside to the whole experience was that they were 2hrs late on the day of install. I didn't dock them marks for this because all other aspects of the experience were positive and Charton apologized and gave me a small credit on the bill. The company seems very organized overall, so I would think this doesn't occur on a regular basis. Other than that, a great experience and I would definitely recommend them.

Work was satisfactory, no problem so far into the third week. We raised a minor issue about the foundation, and Charton Teng, the salesperson, came over on the same day to address it - very responsive and helpful.

Rick and rocky and the team Instakked a Bryant air Conditioner for us at our house. They did a very professional job and gave good pointers throughout as well.

They even installed a thermostat for us that we had bought earlier.

Highly recommend these guys

I waited for a while to write this review as I wanted to make sure that the product worked well. I met with Mr. Rick Li of High Efficiency Cooling

Good service consultant Charton Teng, he give us good explaination.
Good installer Keith and arrival on time for the installation.