Made arrangements for company to clear ice off roof. Came and cleared ice off upper roof only. Called back and made arrangements for lower roof. Did not show. Requested partial refund. Called/emailed for days without any response to my refund. Finally received rude email back letting me know that I only contracted ice removal for the problem area and not the entire roof. Also told me that someone did come back to clear the lower roof. No one showed and I have daily pics to back me up. Company ask for credit card up front and I have yet to see an invoice from them. Some damage to roof with missing singles and dented eaves downspout from falling ice. Workers left patches of ice along outer edge of roof which has caused melting and second leak. Quality of service terrible and company rude and unreliable. Would never recommend this company.
- Approximate cost of services:
- $390.00