I have been dealing with the Scarborough store for approximately 30 years and although the service has not been great it was acceptable. However, in April I purchased some pool supplies on line which I paid for in full at the time of order. In May I was advised that my order was ready for pickup but two items were on back order. Since then, over a period of about six weeks I made three phone calls to the store and left a voice mail message asking for an answer as to when the items would be available --= never received a reply. I also sent two email requests to the main office -- never received a reply. Finally, when the store lockdown ended last week I went to the Scarborough store to find out that the two items were in stock which I picked up. No explanation as to why I was not contacted, no apology. Needless to say after 30 years I will be taking my business elsewhere.
- Approximate cost of services:
- $50.00