From first contact with OSRS office staff in Fall 2022 to completion of three hand-excavated foundation crack repairs and garage floor replacement, all staff involved were courteous, professional, detailed, timely and respectful of our property and our neighbours. General Manager Mike spent 2 hours inspecting the entire foundation before providing a quotation for the three areas needing repair. The quotation was honoured even though the work was deferred 6 months by us, to Spring 2023. Workers demonstrated pride and attention to detail, and caused no unnecessary noise. One of the excavations involved the location at which hydro, telephone and internet transgresses the foundation without disruption to any service. Invoicing as work progressed was courteous and efficient. Since completion, Mike has returned to check the job and respond to questions. The entire experience was pleasantly much less disruptive and intrusive than we expected. I have no hesitation in calling OSRS again if new issues arise, and equally, in providing this supportive review.
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- Company Response
Thank you for taking the time to submit your comments regarding the project, it was a great pleasure working for you and your comments will be forwarded to our staff. It is my understanding that we have worked with you some 30 years ago as well, thank you for the repeat business