Ottawa Structural Residential Services Ltd

Waterproofing
Ottawa ON K2G 0A7
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Waterproofing
Ottawa Structural Residential Services Ltd
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91%

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Reviews for Ottawa Structural Residential Services Ltd

Average customer rating:
9.2 10 (26 reviews)

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rpjl
rpjl
0 reviews Nepean, ON
10/10

Excavation repair (3) foundation cracks and garage floor replacement

From first contact with OSRS office staff in Fall 2022 to completion of three hand-excavated foundation crack repairs and garage floor replacement, all staff involved were courteous, professional, detailed, timely and respectful of our property and our neighbours. General Manager Mike spent 2 hours inspecting the entire foundation before providing a quotation for the three areas needing repair. The quotation was honoured even though the work was deferred 6 months by us, to Spring 2023. Workers demonstrated pride and attention to detail, and caused no unnecessary noise. One of the excavations involved the location at which hydro, telephone and internet transgresses the foundation without disruption to any service. Invoicing as work progressed was courteous and efficient. Since completion, Mike has returned to check the job and respond to questions. The entire experience was pleasantly much less disruptive and intrusive than we expected. I have no hesitation in calling OSRS again if new issues arise, and equally, in providing this supportive review.
R.G., Ottawa

Approximate cost of services:
$32,500.00
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Company Response

Thank you for taking the time to submit your comments regarding the project, it was a great pleasure working for you and your comments will be forwarded to our staff. It is my understanding that we have worked with you some 30 years ago as well, thank you for the repeat business

KED
KED
0 reviews Ottawa, ON
10/10

Window wells updated

Ottawa Structural updated our window wells in 2022. When they came to inspect what was going on they were thorough, didn't charge, and there were no pressure sales tactics. While on the job, the crew was polite, friendly and professional, and the owner (I think he is the owner?) came by regularly to check on their progress and work. We have been very happy with the work that was done.

Approximate cost of services:
$12,000.00
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Company Response

Thank-you for the wonderful and kind feedback. We will certainly pass on the kind comments to the staff. Thank-you for taking the time to write a review.

Marylou (Ottawa)
Marylou (Ottawa)
2 reviews Ottawa, ON
10/10

Foundation Repair

Foundation work was recently carried out by Ottawa Structural Residential Services Ltd. (herein referred to as 'Ottawa Structural'). It involved multiple phases, both outside and inside, comprising of labour intensive work, at times in unpleasant weather. This work was capably done by very pleasant, skillful and respectful workers who always maintained safety as a high priority. Each job within each Phase was regularly inspected both during and after completion. This instilled an assurance and confidence that each job was done and done well. I found Ottawa Structural to be totally trustworthy and very knowledgeable in their field of work. This Company always strived to attain the best end result(s). Ottawa Structural Residential Services Ltd. is simply a privilege to know and hire. I give them a 10 star rating (10 being 'The Best') and would not hesitate to recommend them.

Approximate cost of services:
$62,000.00
1 of 1 people found this review helpful.
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Company Response

We would like to express our genuine gratitude Mary Lou for your favourable feedback and comments. It was a true pleasure working with you over the different phases of the contract. We have passed on your thoughtful comments to the staff and if you have any concerns we are always here to answer them.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Foundation repair

They were very professional. Their arrival was actually when they said it would be & the work was done in a reasonable time frame. Clean up was excellent & I would certainly recommend this company.

Approximate cost of services:
$900.00
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Company Response

Thank you for your glowing review! We are very pleased we were able to meet high expectations as well as appreciate your future recommendations.

Ronald in Mississauga
Ronald in Mississauga
1 review Mississauga, ON
10/10

Leaky foundation repair.

Work very well done ,Cost for the work was reasonable .
I did recommend the firm to a friend from Embrun ,who was to contact the firm for an estimate.I was very satisfied with the services provided on two occasions .

Approximate cost of services:
$4,900.00
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kim in Ottawa
kim in Ottawa
1 review Ottawa, ON
5/10

foundation repair

This company had favorable reviews, a good reputation and satisfied customers it seems. My experience was ok. Communication could have been better buy my experience was ok. I was confident in opinion of company so hired. Work has held up. No issues three years later.

Approximate cost of services:
$50,000.00
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Sheryl H  in Ottawa
Sheryl H in Ottawa
1 review Ottawa, ON
10/10

Fast and efficient service

When taking out some drywall in our basement we noticed two hairline cracks on either side if a window. I called Ottawa Structural the person I spoke too seemed very knowledgable. He explained to me the pricing and the work that would be done. The next day the service man was at the house, and within an hour had the cracked repaired. Later that evening I received the warranty for the work.

Approximate cost of services:
$900.00
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Road Cruiser in Nepean
Road Cruiser in Nepean
3 reviews Ottawa, ON
10/10

Crack in the basement floor

Last night I went into my furnace room and stepped on something sharp. It was a small piece of concrete.
Oh oh. I noticed a small crack in the floor that was 2mm wide and six feet long.
I have been in my house for 24 years and I couldn't honestly remember if there had been a hairline crack there before.
So of course your mind is racing and the world is coming to an end. PANIC!!
I looked online and found your company. I went through the gallery and knew that you were the consummate experts.
I called today at noon, where most companies have their answering machines kick in.
The young lady that answered the phone was most courteous and was about to take my phone number when she said "Wait, I have someone right here".
Mike picked up the phone and talked to me for at least 10-15 minutes.
He explained the concepts of floating floors, I Beam supports, a bit about concrete, what to look for structurally outside, the effect of changing temperatures and moisture etc.
He said that I really had nothing to worry about. He did mention routing the furnace humidifier from the hole in the floor to the drain or getting our HVAC company to add a pump to redirect the water.
Not once was there a notion of "we really should come over and see the floor". No sales pitch.
I even asked him it he should come over.
Just honest, reassuring answers and knowledge transfer.
He said keep your eye on it over the next number of months, to to be sure.
Mike, I can't thank you enough for putting my mind at ease. Thank you for taking my call when it was lunch time and simply because you heard your receptionist taking my phone number.
Kudos to you and your company!!

Approximate cost of services:
$0.00
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Cindy in Ottawa
Cindy in Ottawa
1 review Ottawa, ON
10/10

Foundation and deck

I had cracks in the foundation by my garage, front and back that were getting larger every year. I had three contractors to the house and they all recommended OSRS due to the type of work that was required. Mike came to the house, he was very professional and explained all that had to be done. Crew was excellent and didn't mind that I asked a lot of questions. Work was completed and I was so happy with their work I had them replace my old deck. Deck is now beautiful and I loved all the recommendations Jen and Ronnie suggested. Jen, Ronnie, Brayden, George, Matt along with the rest of the crew , you were amazing! I would recommend you.

Approximate cost of services:
$40,000.00
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David in Ottawa
David in Ottawa
1 review Ottawa, ON
8/10

Frontal Foundation Problems

I had some significant foundation issues at the front of my garage due to salt infiltration over the winter. The walkway beside the garage also needed levelling.
The OSRS team of 2 vey personable young men did an excellent job, including working around a coincidental overlap with a roofing team.

Approximate cost of services:
$3.00
0 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ottawa Structural Residential Services Ltd

Since 1979, Ottawa Structural Residential Services Ltd. is Ottawa-Carleton's largest and most experienced, family owned and operated, full service residential waterproofing, foundation repair and restoration firm.

A large percentage of our work comes to us through word-of-mouth referrals from past clients. We value that trust and work very hard to ensure that we exceed your expectations.

With more than 30,000 (and counting), dry basements and happy customers, we continue to grow our company, one satisfied customer at a time - putting service first - it's been that way since 1979.

We offer what other companies simply cannot

* We have worked in every community in the Ottawa-Carleton area and have a thorough knowledge of the environmental/soil conditions where you live.

* We have waterproofed and/or repaired tens of thousands of residential and commercial foundations and can offer you interior and exterior solutions. No company in the Ottawa-Carleton area has seen and solved as many wet basement problems as we have.

* Collective experience of management and staff results in unsurpassed quality of services.

* Affordable, competitive pricing as a result of our many years of experience and superior purchasing power.

* Innovative products and applications as a result of our commitment to excellence and attention to detail.

* We won't recommend an expensive weeping tile or pier solution if all you need is a foundation crack repair, nor will we offer you a bandage solution at a low-ball price, leaving you with a problem that will recur a few months later. We will diagnose the problem accurately and offer solutions that will save you money in the short and long run.

* We stand behind our work with written, transferable guarantees.

We operate from our own 16,000 square foot building and offer a full range of affordable, professional, all season services. We are experts in systems involving foundation repairs, underpinning, foundation wall replacement, interior drainage, concrete and masonry restoration.

CATEGORIES
Foundations and Waterproofing
PRODUCTS
Platon Foundation Protector, Platon Flooring Protector, ScapeWEL
SERVICES
Basement Waterproofing/Repairs; Polyurethane Crack Injection; Weeping Tile Systems; Foundation Underpinning; Foundation Replacement; Window Well Excavation; ScapeWEL
WEBSITE
http://www.ottawastructural.com
YEAR ESTABLISHED
1979
NUMBER OF EMPLOYEES
32
PAYMENT METHOD
Cash, Cheque, Visa or Mastercard
LICENSES
BBB
MEMBERSHIPS
CDN & Ott Const. Assns; CDN Home Builders' Assn; CFA Concrete Foundation Assn; Nepean Chamber; OCHBA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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