Full points for the excellent service from Air Flex. When our 25 year old Lennox Pulse broke down (on coldest night of the yr.) the office asked all the relevant questions and offered to send the technician as late as 10pm for no extra charge. We chose to wait for the daytime and at that time Linden did what he could to find the parts necessary for the old machine to keep it going. Unfortunately, he couldn't but at 25 years, we knew we would need another furnace soon (also the Pulse was a unique furnace and not made anymore). He was able to get it running before he left but was honest that it would not last long. When it conked out again, we called Linden back for his advice and quote for a new Lennox and he recommended the appropriate size and variable speed motor. The space for our horizontal furnace is in an awkward crawl space and I was impressed at how many measurements Linden took ahead of time so there were no surprises. He budgeted how long it would take and it was exactly that. He brought his team the next morning, precisely when he said he would - 8:30am on the dot. There were 3 of them together and they all stayed and got the job done in this very awkward spot - the old furnace had to be dismantled into small pieces to remove. The new one was up and running perfectly when they left and as promised, it is so nice and quiet compared to our old. They had everything clean and vacuumed. Extremely polite. Also loved that the quote included absolutely everything (no hidden costs) and was very competitive. They even deducted the original service call. The service all in all was so professional and prompt and fair, including the very helpful office staff who I called a few times, we couldn't be happier. Thanks to Air Flex, Linden and his team who came. Great job.
Leigh in Scarborough
- Approximate cost of services:
- $4,300.00