J Steward Roofing is the most DISHONEST and DECEPTIVE company I have ever dealt with. DON"T hire them to do your roof or you will REGRET it. I paid this company to lay down ice and water barrier on my roof (as written in the contract), but they DID NOT. In fact they did not even use tar paper, they literally just nailed the tiles to the roof. Even the tiles they used, which they guaranteed for 20 years, did not last more than 8 years. My roof kept leaking year after year, it damaged my carport, my interior walls and rotted the wood around my skylight (which I ended up having to replace). Now when tiles were laid down it was really hard to know what the roofers did underneath unless your are home keeping a watchful eye (I was not ). So when the roof kept leaking time and time again, both my boyfriend and I called J Stewart roofing on several occasions about it but they kept saying it wasn't their fault or their workmanship, but it was due to the slope of my roof. They were bullies and yelled at my boyfriend saying, "how dare you question our work". J Stewart Roofing SHOULD be questioned. I posted a pic of my roof and you can see clearly no ice and water barrier. I have had to replaced my entire roof. I have contacted the Better Business Bureau and by writing this review hope to save you the anguish and financial catastrophe I endured.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for taking the time to let us know about your experience with us. I am surprised and astonished to be reading this review because we take customer service and experience very seriously here at J Stewart. After we had originally installed the roofing in 2007, we received a call about a leak in the roof. It was the middle of Winter and we showed up to find a very large ice dam on your roof, causing water backup. At this time, we removed the ice dam which appeared to solve the problem. Unfortunately, Canada’s severe weather extremes can cause these kinds of issues and should not be associated with the workmanship of the roof. Also, our follow up inspection with you lead us to believe that you were satisfied with the work.That was over 5 years ago and we haven't heard from you since. Any leaks that occurred after this service would be a result of the same Winter Ice problems and we would have been more than happy to help with these as well. Keep in mind that if an ice dam problem is persisting, the next step is to install deice cables. Also, we were not aware of your dissatisfaction with product used for this service. The shingle warranty is something offered and backed by the manufacturer and if we had been made aware of this problem, we would have been more than happy to approach the manufacturer regarding an appropriate resolution. I cannot say what is going on from the photos attached, as the roof we installed has been stripped off. Again, we take our service standards very seriously and always strive for polite and friendly interactions with our clients. If you would like to take some time to discuss these issues further, please contact us directly! Thanks again!
J. Stewart Roofing