Terrible experience. Rick Cavallini started the renovation of our kitchen on May 24, 2012 and we fired this people in November, 2012 when cabinets/drawers were still missing, the hood was not installed,basebords and other details were still unfinished. Unfortunately, on the day they begun, we paid the 90% of the kitchen. We gave them a check (the second one) and we did not receive any receipt back! The very first day of the renovation, Rick's guys came in, they wanted to renovate the bathroom... RED FLAG. Rick took wrong measurements of the kitchen so we ended up having extra-cabinets. Some other cabinets had to be replaced and some others had to be adapted to the appliencies. Rick was very nice to come and choose the appliances with me but he had no idea on how these modern european style things had to be installed...Cavallini people came to work one or two hours per week. After three month without a sink, we installed a temporary sink. We have been waiting for the countertop for ages and I went myself to bring the tiles for the backsplash to Toronto. The measurements provided by Rick were again wrong, and we had to wait for some more tiles. We fired Rick in November. The cabinet maker did not want to make our cabinets as Rick was not paying him. Luckily, we are able to know the name of the cabinet maker and, symply paying him for his job, we were able to get the missing cabinets in January 2013!!! We reported Rick at the BBB and they said he never replied..
- Approximate cost of services:
- $27,000.00
- Company Response
Mr and mrs sacchini , our wonderfull people, they came from italy close to were my family is from. She and her husband wanted a very unique kitchen , in which we worked very hard with them to achive there goals. I did enjoy working with this people and im sure they felt the same, we renovated there older home in hamilton which had many challenges as cavallini met them all and put a very ulta modern cabinets in. There were a few mistakes with communication and an extra cabinet was made. All drawing were approved by both parties. There were a mistake made by the cabinet supplier in which cabinets were paid in full not what mrs sacchini has said. The manufacture in which i used for this particlure kitchen because of the paint neccesary for what they wanted . Had other intention. now is now being takin care of in other fashion. There were 2 doors and a little bit of trim to do and thousand owed . I decided to part ways as it was best for both parties. The cabinet place tried to steal my workers and so on.. I get you get the drift. Its sad in todays society there are people out to harm you... Here at cavallini we stride to make the relationship a fun and respectable exsperience. We have been voted # 1, 7 years in a row. 97% people our happy the other we try are best to get them there.. If theres any question feel free to contact me.. 9056906200.. And to clara .. sorry it didnt go perfect but it is a sweeet! kitchen so bump it up to 8.5... thanks and all the best..