Reid Heating & Cooling

Heating & Air Conditioning
Ottawa ON K1R 7N1
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HomeStars  >  Heating & Air Conditioning in Ottawa  >  Reid Heating & Cooling  >  Lennox Air Contioner installation
Peter from Ottawa
Peter from Ottawa
4 reviews Ottawa, ON
10/10

Lennox Air Contioner installation

Heating & Air Conditioning review in Ottawa

Update July 14, 2015... Reid Heating and Cooling and Lennox have worked together to resolve my on-going issues. I would like to thank the entire Reid team for turning a frustrating problem into a positive experience. Lennox also deserves credit for there efforts and customer support. There's a reason I have dealt with Reid for many years. They work hard to resolve problems, provide customer support 7/24 and don't stop till the consumer is happy. I can't think of many places that provide the level of customer care that Reid Heating and Cooling does. Thank you, Reid and Lennox for your outstanding customer service!

Approximate cost of services:
$3,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Peter from Ottawa
Peter from Ottawa
4 reviews Ottawa, ON
0/10

Lennox Air Contioner installation

Heating & Air Conditioning review in Ottawa

The installation was done by professional and polite installers. The problem is the A/C unit has not worked in three months. After 4 visits Reid heating has not resolved the problem. I have been waiting 2 weeks for them to install another new part. They have not contacted me nor do they seem to know what is wrong with the unit. This is a brand new Lennox XC-14 air conditioner. It comes on for one cycle and then does not cool again until the power is turned off at the electrical panel for an hour. I have used Reid many times over the years and had great success. They have dropped the ball on this one and would be very reluctant to use them again. I am very disappointed that the unit is still broken and there does not seem to be a fix that Reid Heating and Cooling is capable of providing.

Approximate cost of services:
$3,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?