We decided in the Fall of 2012 to add more insulation to the attic of our 45 year old home in Kanata, ON. We invited 3 quotes and finally decided to engage Insultech to do the job. The work was done professionally much to our satisfaction.
In January of this year, 2013, there was a freeze-and-thaw cycle. We found that we had a leakage from our roof, leaving water marks on the ceilings and water on the floor. We tried hard to find out the cause and consulted with some experts. It was determined that the leak was a result of ice damming, and not due to roof damages as the roof was overhauled not long ago, and that this ice damming was most likely caused by reduced ventilation resulting from the added insulation. Indeed, the leakage had never happened before we added the insulation. We then contacted Insultech about the problem. The company promptly sent someone to inspect the problem, determined that more rafter baffles needed to be installed to improve the ventilation, and followed up shortly with doing this work. We were pleased that this was done without us having to argue about who’s responsibility it was, and that the company did not charge us for this additional work. Our primary contact at the company, Mathew, was courteous and responsive to our requests , and the people who came to do the work were friendly and worked professionally. It was a pleasant experience to deal with Insultech.
Overall, we were very satisfied with and impressed by both the installation and the after-sale services of ths company. We would recommend the company to others without hesitation.
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- Company Response
Thanks for the kind words Keith. It was our pleasure to serve you.
Enjoy your energy savings!