Canuck Door Systems.Com

I've been wanting to review this company since they installed our front door in 2008 but years went by and I forgot their name until I found the bill tonight. Garage doors are ok but the front door which cost $12,500.00 was and still is a complete and utter nightmare. From the moment the pitiful installer came to fit the door all went downhill very quickly. Transom above door was installed crooked - see pic. I noticed this the moment he put it in but he said he wasn't able to fix it. He had installed it 5 minutes prior to my noticing. Never Ever. What? I paid a lot of money for a solid wood door and what we received was cheap VENEER. I didn't realize this until the film started peeling a few years ago and I could see what was underneath. Almost 8 years later and this very expensive extremely cheap quality door is a complete and utter mess. Hinges are also falling apart - see pic. There are many reputable door companies in the GTA but unfortunately this is not one of them. It's a family business and I dealt with Rob who was in sales. Personable guy - typical sales person. Makes a lot of promises and underdelivers at best. The greatest part of this experience was dealing with the father (patriarch of the business) screaming at me over the phone while the door was being installed because I was not at all happy with the installer. I think I had every right to complain considering... We had 4 people around the kitchen table at the time and they all heard the beast. I was told he was the best installer they had which said a lot. This abysmal installer sent me (the customer) to Home Hardware to buy him a few screws that he did not have for the door. What? I didn't know I was in the door installation business! I knew I was dealing with a highly inexperienced uneducated person at that point. For $18,500.00 customers deserve much better - period. I now have a door that looks like death and I can't stress how disappointed I am by this. This is a very shady business so please beware. Would not recommend this company to anyone.