Action Furnace Inc

They were fast to contact me through their emergency email system, and set up a time to install a new hot water tank. I was not able to get through on their phone system to provide them with the information they requested, so used their emergency email system. I took the day off work. No one showed up, no one returned my messages. After several messages, I was called. They had not checked their messages. The next date they could offer was four days later, requiring me to take another day off work. Not impressed. A waste of my time.

After receiving many flyers for duct cleaning, I chose to use Action Furnace. They were very professional and courteous. Have used them for two years. The service tech advised that we had some Code issues. We also had a brand new in the box aircon unit that we needed installed. After getting 3 separate estimates that were within dollars of each other, we chose Action Furnace. Dan Phung, a comfort advisor came out to do our estimate. He was very professional! Action furnace turned out to be the one stop shop, so to speak. They took care of everything from furnace to parts to permits. Impressive! Thanks to all who took part in our service! Have highly recommended them to others!

During the heat wave we had, I saw a flyer from Action Furnace and thought..mmm, I will probably be charged double and it'll take a month to get an install date. I e-mailed for a quote. Within the hour Gayla from Action Furnace replied and sent out Ryan their sales manager. Couldn't have dealt with a more professional and easy going person. (He might need to work on his golf game though). He said there is no way Action Furnace will ever up sell due to weather and the wait list (the day of the quote it was about 32 C) would be 12 days. Once I received the quote (NOPE, NO
UPSALE) I said, let’s go with it. He mentioned to me being put on a wait list. Within 1 day, Ryan called and asked if the next day would be ok to put in the AC. The installers, Jed and Adam, introduced themselves and got started. These guys were fantastic. Any question I had they answered, they were done within 4 hours, gave me the tour on how to work it and what to expect for winterizing. I would recommend Action Furnace. From start to finish all the people I dealt with were fantastic. Glad I could wear my toque in my very cold house. It even kept my beers cold. Thanks guys

Our old water tank was leaking and had to be replaced. We searched in the Internet and found Action Furnace. On June 4, 2012, 2 gentlemen came and replaced our old water tank in 1 hour and 10 minutes. They did all the clean up and removed the old tank without even 1 drop of rusty water on the carpet. They charged me $719 + GST. Several years ago, I paid over $900 for another tank. I was very happy with them and would recommend them to anyone.

After buying a coupon online for duct cleaning at a discounted rate with Action Furnace, I called them to make a booking. The staff was very friendly despiteI having a coupon for their services. After informing her that I was expecting and wanted to get this done prior to the new baby arriving, she did everything in her power to accommodate us since they were so busy due to the coupon promotion. Unfortunately, it didn't go as planned and the baby arrived a week before the cleaning. When the cleaner came (I think his name was Jeff), he was very professional and helpful. He asked to see the furnace and unknowingly, we had a lot of stored items around the area since we had just moved in not long ago but they were obstructing what he needed to access. This didnt bother him at all, he even helped my husband move things out of the way. Once that was completed, we asked how long it would take because we had 2 toddlers and a baby and needed to ensure they were out of his way. He took one look at us with the infant and told us that we should probably leave the house while he does the cleaning in case the particles in the air were to come up and get into the newborn's lungs since he is brand new and if it were his baby he would do that. We were so thankful for his advice. I asked if he would mind giving us 15 min to get the kids dressed and loaded into the car and still as patient and friendly as ever, he said sure. By ths time, it was already way passed our scheduled appt time AND we asked him last minute before leaving if they installed humidifiers and he took the time to explain which one might be best for us and the house. I thought I would have to book another appt to get the install but he said he could do it all today and would call us once everything was complete so we could head back home. WOW, such great service! He cleaned the ducts, installed the humidifier, helped move things out of the way in our storage area, taught us how to maintain the humidifier and protected our children from possibly getting sick. I would do business with them over and over again and recommend them to others.

Not the best experience. After installment I was without a working furnace for a week as they had to wait for a part to fix my brand new furnace. Caused damage during installing to walls. Everything got fixed and cleaning was reimbursed but we had to stay on top of things to get it all done.... very long process, I would try someone else.

They did a pretty good job with the install. The furnace works great, and have had no problems with it. They had to add an exhaust to the roof, but it seems that they didn't quite get it totally sealed as I have since found that there is a leak in the roof now where they cut the hole. All-in-all, not bad.

Furnace broke. Was able to come that very day to fix. Professional and very helpful. Explained how we could improve our airflow and prevent having the same problems. Made having my husband away and still being able to get it fixed easy. Thanks

Salesman was very good, upfront with everything I felt and worked things into my schedule.The company was timely the guys cleaned everything up, no mess left. Installation was well done.Very good with the dogs in the house. Had to call them back to start second furnace in garage and they were there quickly with no extra charges. I am very happy with the products I have purchased and would recommend this company highly. When talking to staff that have answered the telephone they have been very helpful and polite and do what they say they are going to do.

Action Furnace charged me $143 for a furnace and vents cleaning, when market rates go from $80 to $130 for such service. Furnace chcek-up was superficial. Use another company, Action Furnace is overpriced!!!