In ground pool Water World Pools Peterborough
We hired Water World pools in Peterborough to install our in ground pool summer of 2012. The owner Brian came to our new home and made recommendation for the bid on our business. He was wonderful so we decided to hire Water World.
The experience form the beginning to the end was like pulling teeth. Ever aspect of the process something went wrong. The installation of the under ground pipes. The installation of the liner. We were known as Murphy's Law.
When the service department had to figure out what was wrong, it took a long time to get answers and someone would always blame another department. Many times I would call and messages were not returned. I had to go in to ask if they remembered me.
This year we have a warranty issue with our water heater. It has been 4 weeks and it has still not been resolved. In 4 weeks I have called once a week. They have told me that issue is with Raypac (shortage of parts). With the many calls I have made, I have received one call back. I have now called Raypac to help me resolve the issue and please give me some answers. Raypac has promised to call me back. Not something I expect from Water World. I will follow up with this review.
- Approximate cost of services:
- $30,000.00