Bc Furnace & Air Conditioning Ltd

I call to tell them my smart thermostat isn't working and that it needs to be replaced. They tell me the thermostat is warrantied, but I will need to pay for labour as its been more than a year; fine. They come for 5 minutes and tell me what I already told them: thermostat needs to be replaced. They come back a week later and replace it. Here's the kicker, they bill be TWICE. Once for the "diagnostic callout" to which they were here five minutes to tell me what I already told them, then again to program it. Sorry, but that is shady. I worked in trades for years...when the diagnostic is incredibly obvious, we would drop the charge. It's what an honest company does. Good rate on furnace install, but it ends there.