We discovered that our single car garage door was broken last Thursday. It turned out that the single centre spring had broken away from the wooden joist holding it in place and the two cables had come off their track. I spent alot of time on the phone Friday trying to find someone to fix it. I was given Altwood Garage Doors number by another homestars company. They said Altwood had more trucks on the road and might be able to come faster. I booked an appointment for the following Wednesday (today) but I left a message with them on Saturday since it turned out my hasband was home on Monday. I received a call Monday morning saying they could come that day between 9:00-3:00. I called just before 5:00 and was told someone would be there around 6:00 or so. We were thrilled when John showed up at 7:00 since we just wanted the door fixed. He replaced the 2 x 4 spring pad, serviced and lubed the track system, re-attached the cables since they were okay. The door has never ever worked as well as it does now. It takes much less force to open it. We think Altwood did a great job and I would definitely hire them again or refer them to friends or neighbours. We appreciate them coming early to fix the problem.
- Approximate cost of services:
- $105.00