Steady Custom Shutters Inc.

Called Star Custom Shutters for a quotation, received quote and asked them to come and measure my windows. Was told that my windows do not support inside mount, so frames would need to be built and the cost would be 20% more. I was ok with that since I was told that this would make my windows look nicer. The installers came and install the frames and shutters, but I noticed that the gap between the top rail and the window frames were not evenly spaced in the set of windows in the master bedroom. One window had a much bigger gap than the others and this detracted from the over-all appearance. Call Stars and they sent in technicians. The technicians adjusted the shutter but the shutter is now a little lopsided. The technician told me that is because of my window frames, I said to the technician that these were suppose to be custom made and each window was measured by them so they should have taken this into consideration. I asked if they could put in a wood shim to lower the frame a bit and this would them make the gap more acceptable, the technician said no that it would not work, not sure why since the frame bottom had a gap that they filled with caulk. I mentioned to them that I was very disappointed since each window was measured and I was expecting that the shutters would have the same gap spacing in a series of windows, so that they would look symetrical. The technicians told me that was the best that they could do, so very disappointed since every time that I look at the shutters all I see is the even gap, which is not what I was expecting from custom made shutters. Received call from Lee the owner of the company and he came and looked at the shutter involved, he said that he would fix the issue, since he wanted his customers to be satisfied since it is his business and he wants to be in for the long term and knows that to stay that he needs happy customers. Lee removed the shutter and came back the next evening and installed the shutter himself. Very pleased that he wants his customers to be satisfied, would have no hesitation to recommend his company.