Reliance Holmes Heating And Cooling Ottawa

Heating & Air Conditioning
Ottawa ON K2C 3P1
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Heating & Air Conditioning
Reliance Holmes Heating And Cooling Ottawa
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90%

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Reviews for Reliance Holmes Heating And Cooling Ottawa

Average customer rating:
9.1 10 (783 reviews)

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Private User
Private User
Private User reviews Nepean, ON
10/10

Pipes fixing

I called the company and they send a technician.
Nice and expert technician
He fix my problem in short time, I like his service

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Ottawa, ON
0/10

plumbing plan no service

worst customer service for something i pay monthly to ensure i get service. Have toilet issues and unable to use and Reliance is not able to come fix or even look at for over a month and a half. Wonder how long they would last if they didn't have a working toilet. Very disappointed and now will have to pay to have a plumber come to house.

Approximate cost of services:
$300.00
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Company Response

I’m sorry to hear about your disappointment. Please email me with your account details at gwillson@reliancecomfort.com and I will be happy to follow up on your experience. - Gemma

Jean in Ottawa
Jean in Ottawa
0 reviews Gloucester, ON
2/10

Poor after-sale service

In June 2023 we bought a Trane 2 ½ tonne air conditioner. The subcontractor who did the installation did and excellent job and deserves 5 stars. However, we were to receive a Trane Weather Guard Top to protect the AC that sits near a big cedar edge and trees. We contacted them a few times (it is hard to get in touch with their sale service) to inquire when we will receive the Trane Weather Guard Top. The replies we got went from; its on its way, to the unit is on back order, to it was mailed to you (but we never received it). Finally, five months later mid November, a technician showed up at our house but delivered an AC cover (that we already had) and not the Trane Weather Guard Top as we agreed in late June.
Trane Air Conditioner supply parts are hard to get and after sale service is also hard to get from Ottawa Reliance Home Comfort.

Approximate cost of services:
$6,800.00
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Company Response

I’m sorry to hear about your disappointment Jean. Please email me with your account details at gwillson@reliancecomfort.com and I will be happy to help and follow up on your experience. - Gemma

Private User
Private User
Private User reviews Gloucester, ON
0/10

Billing department has been unable to resolve issues, they have 2 different accounts for the same

Every month the customer service escalates the problem
16 months or more and the issue still unsolved every cal, of course, more than 45 minutes
Frustration for such inefficiency
You can not trust reliances word

Approximate cost of services:
$260.00
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Company Response

We're sorry you had a bad experience. We'll strive to do better.

Esther in Ottawa
Esther in Ottawa
0 reviews Ottawa, ON
10/10

Furnace

A very profesional gentleman came to fix our furnace. Ryan is honest, he explained everything. Thank you so much ! We are very satisfied with Reliance.

Approximate cost of services:
$99.00
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Company Response

Thank you for taking the time to share your positive experience with us Esther! We're grateful for your kind words and glad to hear that our service met your expectations.- Gemma

Omar in Blainville
Omar in Blainville
0 reviews Ottawa, ON
0/10

Rental puts a lien on the house

When you rent from Reliance they put a lien on the whole hous. For a few thousand dollars they are holding hostage my entire house.

Approximate cost of services:
$101.00
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Company Response

Thank you for your feedback Omar. You are welcome to email me at gwillson@reliancecomfort.com with your account details or full address and I will be happy to follow up on your concerns. - Gemma

Michael in Scarborough
Michael in Scarborough
1 review Carleton Place, ON
10/10

A/C install

Had call from Rob saying they were on their way.when arriving they put down drop sheets on our floor much appreciated.they were very pleasant and explained every thing after a/c was install . Thank you Rob/Lewis.for great work.thank you to sales man.

Approximate cost of services:
$500,000.00
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Company Response

Thank you for the positive review. We are very happy that you had a great experience with Reliance!

cromptoncheryl in Ottawa
cromptoncheryl in Ottawa
2 reviews Ottawa, ON
0/10

Heat pump and furnace BEWARE

What at first I thought was great service quickly became a nightmare experience.
This company offers a 100% money back guarantee and what they call a 10d cooling off period to return equipment.
From the day the heat pump was installed there was issues and now the furnace and heat pump are not heating or cooling my house. After almost 3 months trying to get hold of this company I am left with out getting emails and phone calls returned and they are trying to charge me $1500 money to take back their equipment that doesnt work. Do not fall for their guarantees. I now have a $13,000 heating and cooling system that doesnt work for my home and they are doing nothing about it except giving me the run around for 3 months!!!!!!!

Approximate cost of services:
$13,000.00
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Company Response

I am sorry to hear about your disappointment. If there is anything I can assist you with please email me with your account information to gwillson@reliancecomfort.com - Gemma

Francesca in Mississauga
Francesca in Mississauga
0 reviews Ottawa, ON
0/10

Electric home protection

Read this before you think of signing up with them: if could give them minus 5 stars I would. Electrician showed up and sat in his car for 25 minutes and fixed nothing. Told me his time was up when he came back in to the house and refused to check anything that was broken. Said there would be a charge if he had to check the same issue again. He first tried telling me it was a lightbulb issue and then told me I would need to have the fixtures replaced.

If this post can reach anyone- DO NOT sign up for electric protection plan. We had them come 3 times and all 3 times they told me it couldnt be fixed or they would charge me for it. The monthly fee is a huge waste of money. You are better off hiring an electrician and paying a one time fee.

Approximate cost of services:
$200.00
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Company Response

Hi Francesca, I do apologize for the frustration caused if you need assistance please email me at ncousley@reliancecomfort.com Thanks Nicole

Private User
Private User
Private User reviews Mississauga, ON
10/10

Bathroom fan

Serge provided quick and professional service.
He also did another job for us while he was here that was a last minute request. Definitely recommend these guys.

Approximate cost of services:
$350.00
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Company Response

Thank you for choosing Reliance Home Comfort! We appreciate your support. - Gemma

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Holmes Heating And Cooling Ottawa

At Reliance Holmes Heating & Air Conditioning, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are so well known for and want you to know that we are here for you when you need us.

To help with prevention, we are taking the following precautionary measures to protect our Customers.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

Our Team Members have been equipped with an ample supply of:

* Hand sanitizers
* Disinfectant wipes
* Masks
* Single-use gloves
* Boot covers

We know that this is a difficult time for all and we want you to know that we will be there for you and are taking all the necessary precautions to keep you and your family comfortable and safe.

Reliance Holmes Heating and Air Conditioning is one of the largest and best known HVAC sales and service providers for many reasons, including:

We've been in business for over 45 years since
We're one of the largest HVAC contractors in Ottawa,
Many of our products are eligible for an assortment of government and manufacturer rebates
We sell and install only the highest standard of heating, cooling and air quality products and services.
We offer comprehensive repair services and protection plans to keep our customers comfortable year-round.
Our HVAC technicians are some of the best-trained professionals in the industry.
We genuinely care about your well-being and will work hard every day to earn your business and trust.

Furnace Repair and maintenance,
Air conditioner repair and maintenance,
Boiler & Water Heater repair and maintenance,
Fireplace and pool heater repairs,
Duct Cleaning,
Protection plans,
Furnaces,
Air Conditioners,
Water Heaters,
Tankless Water Heaters,
Boilers,
Hydronic Heating,
HEPA Ventilation Systems,
HEPA Filtration Systems,
Epurair Media Filter,
Humidifiers,
Heat Recovery Ventilators (HRV's)

CATEGORIES
Heating & Air Conditioning, Solar Panels, Solar Water Heating, Water Filtration & Purification, and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Tankless Water Heaters, Boilers, Hydronic Heating, HEPA Ventilation Systems, HEPA Filtration Systems, Epurair Media Filter, Humidifiers, Heat Recovery Ventilators (HRV's)
SERVICES
Furnace Repair and maintenance, Air conditioner repair and maintenance, Boiler & Water Heater repair and maintenance, Fireplace and pool heater repairs, Duct Cleaning, Protection plans,
BRANDS
SmartAir, Carrier, Rinnai, Buderus, HEPA, Epurair, Honeywell, GeneralAire, vanEE,
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
YEAR ESTABLISHED
1962
MEMBERSHIPS
Better Business Bureau (A+ Rating),Heating Refrigeration and Air Conditioning Institute of Canada,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.