We needed to replace our kitchen countertops, it we're looking for the cheapest decent option. The rest of our kitchen is very old, but we aren't renovating her entire thing, so needed to replace countertops only at minimal cost. We were concerned that it would be a complicated job since the countertop ran into wall and tile on all sides. Someone came to quite and assured us that they would be able to cut out the old one and slide in a new one wi no or very minimal damage to the walls and backsplash. I was thorough with my questioning since I wanted to make sure they knew what they were doing. He explained their entire process and our options which was great. We decided to go ahead. The installer who showed up to do the job was extremely pessimistic. He told me that he probably woukdnt be able to do the job as discussed and had me thinking that I was going to end up replacing my entire backsplash at additional cost. This was not at all what was discussed and I was very unimpressed. The installer proceeded and would stop before he got to a point of damaging anything. In the end, he was able to remove the old countertop and install the new without any damage, exactly as had been discussed. We are very happy with the product, but would have liked to have had a less stressful install day. I think all of this could have been avoided if the person quoting and the installer had communicated better beforehand so that the installer knew what to expect. In the end we are happy with how they managed a difficult replacement.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?