Of all the companies we dealt with for our renovations, Dannburg Edmonton was by far the worst. They were so bad, the problems were too numerous to list them all. The quote was vague, the measurements were incorrect, calls were not returned, appointments missed, installs cancelled, deliveries missed, product shortages, installers uninformed, no formal warranty and lots of outright misinformation. The customer service was and is some of the worst i have ever experienced. Be warned! If this was my operation, I would fire the entire staff!
- Approximate cost of services:
- $12,000.00
- Company Response
Hi Fred, we are very disappointed that we received a review such as yours. We do sincerely apologize that you were treated this way and if anything good can come from this, we will learn from it, and make sure no one else has to go through what you did. I tried to look into your file, however, we have never done any work for a “Fred in Sherwood Park”, and so I hope you are giving feedback to the correct company. If it is Dannburg Floor Coverings, I would love it if you could contact me directly, to see if there is anything we could to help the situation. Our standard quotation forms are quite detailed and the same quotation we use for all of our clients, and have never had any feedback that it is not detailed enough? We at Dannburg strive for 100% customer satisfaction and it is never our intention to upset a valued customer. Customers are our lively-hood and we do appreciate each and every one!!!