Ashley Furniture Homestore

Every furniture they deliver has some issue. We have to check everything before the delivery person leaves. Even if you refuse to take delivery of the furniture, they will dump at your place saying they will replace it. When you call the Guest Care (Name doesn't suit them at all), they will say they will try and fix it. Why should I accept substandard product when I'm paying full. Why they don't deliver a good quality product.

Will never ever buy from them again and tell everyone I know to stay away from them if they want peace of mind.

I’ve purchased many items from Ashley but Brampton screwed me over. Bought coffee tables encouraged to by coverage through montage and have had the tables for less then a year and there is significant fading and the veneer edging is peeling away. When I tried to submit my claim to have them taken care of after paying for this coverage they denied it telling me there was no physical damage. Now I have taken this to Ashley customer service and they are telling me I must pay for an Ashley tech to come and access the side tables and coffee table and pay for the parts to fix the table. Also I purchased a bedroom set which was about 5000 dollars which parts of this set came damaged twice. After arguing with them for more then a month they only refunded me 800 dollars to keep the damaged set as it was. As for the coffee tables it took months to have someone help me. Brampton forgot to link the extra coverage I had paid for on the tables to my account so I was told for ages I had no insurance on them and as stated above once they did realize we had it after paying all that money they denied our claim. I might as well have physically damaged the tables to have them covered then to have it denied due to an unknown cause. I suggest you don’t get suckered into buying the insurance because It protects you from nothing. Also I do business at Richmond hill Ashely now even though I reside in Brampton. They are honest and from what I was told brampton also acts as though they are giving you a good deal but they rip you off!!! Avoid at all costs!!!

Ordered a couch 3 weeks ago with a scheduled delivery of June 23rd between the hours of 9am and 12pm. Received a call on June 23rd at 8:50am saying that couch would not be delivered due to unforseen circumstances. They would call and arrange a new delivery. They called to set up a time for Sunday but since we live in a condo, not able to accept deliveries. Called delivery phone number to set up new time. Now, they are unable to view our file. Convenient. Had to wait until Monday. They are now unable to book a specific window of time. Why was it possible three weeks ago and now it isn't possible? So, I have to take a day off work for this delivery. How is this customer service. I will never shop here again. Horrible!

We had almost 7-8 visits to Ashley store in Brampton selecting our living room, kids room, bedroom and dining furniture. During all our visit we were attended by Mandeep from sales and Raj, store manager, who gave us all the detailed information, spend so much time in assisting to select according to our needs and choices. We experienced a good follow up calls with our order status and delivery. Even though we had some exchange/return we were well taken care by whole team. The quality of products are very good. we bought all our furniture from Ashley for a good reasonable price.
Thanks Mandeep and Raj.

Salesman - helpful and not too pushy

Pricing - Found it varies widely, so be on the look-out for promotions

Delivery/Pick-up: They wanted to charge extra for delivery, so we opted for pick-up instead. Did not find they were too organized as they were looking for pieces even though we specified a time we were coming to pick-up our pieces

I would tell everyone to please avoid and stay away from Ashley furniture. It was worst customer experience of my life. I am a new immigrant and this was literally the first purchase that I made. pathetic customer service. I placed the order in January with delivery to be made on March 30th. The customer care team can be called anything but customer care. I received partial deliveries and had to take 3 extra days off from work in order to get the order completed that too with a delay of 20 days. Customer care was extremely rude. store staff was passing on the blame to HO. No one was willing to help. Wall of one room was damaged because of poor handling of the stuff by delivery staff. I told them I want to return the furniture because of delayed deliveries and bad attitude of the staff I was to told I would have to pay 25% as fee. No I would never recommend Ashley furniture in general and Brampton store in particular

Purchased couch August 2015. Delivered in September so weve had it for about 8 months.
First, the pullout bed is horrible, with a bar going across the middle of your back but ok, theyre usually not the most comfortable.....I can live with this.
Second, cushions are faded, the fabric around some of the couch is loose and not stitched properly, the couch looks like its 10 years old.....unacceptable. That is a clear indication the quality is not great. See pictures Ive attached.
Third and last but not least, the wood that holds the couch together, completely separated(we are pretty small people, average size at best. Im 190 lbs). It scratched our wooden floor beneath it, it leaves the left side of couch sagging to the point you cant sit on it right now. It leaves us with only one chair in our family room of 4 people and nothing for me to lay down after a 15 hr work day... So I understand that products can fail from time to time, maybe someone had a bad work day and didnt put the same effort or quality into this item we purchased. No problem, thats the real world but.....but.....but we paid for an extended warranty, now its as though, we should be accepting the fact that not all the problems will be fixed because of the "fine print". So theyre coming to pick the couch up, take it for a minimum of one week to put the wood pieces back together. SO Im out a couch for at least a week. Theyre only fixing the wood piece that separated but what about the rest. We paid for a warranty to protect us, fix or replace, whatever is wrong with the couch and at this point, its all factory defects. Not like any of this was our doing. Theyre going to send it back to us with only one problem fixed. Do not buy the extended warranty, there is no point. Dont accept any furniture deliveries unless the item is perfect because you wont have an easy time dealing with afterwards and honestly, as much as I had pride in my purchase from Ashley for the first few months, even the fact that I had gone to Ashleys, thinking Im treating my family to a quality furniture provider.....No. I have this piece of garbage that I will likely put on the curb the next garbage day we have where they take everything.

We purchased a bedroom suite from Ashley Furniture in April/13.
One week later, we had a minor issue with one of the drawers on the tall dresser . I called Ashley's and they sent out the technician within 2 days. Honest. Upon his arrival, he was quick to fix the drawer. It needed a minor adjustment to close properly. After about 2 days, we noticed another minor defect on the headboard and again the technician was out within 2 days. He put an order in for a new one. The new headboard was delivered in about 2 weeks. He, the technician (I wish I could remember his name because he was very polite and nice and he is their only technician for Mississauga) even came out a 3rd time when a sock got stuck behind my drawer and I couldn't get at it.
Honestly, we've experienced very good service with Ashley Furniture. I read bad reviews and I am surprised.
I was give them a chance.
Their furniture is stylish, modern but certainly not solid wood but what is these days.
The company describes the quality of the wood as wood products. I do find this vague but I know our suite is not particle board .The top middle drawer on the ladies dresser is lined with velvet, which is a nice touch.
I hope this was helpful.....and thanks Ashley and your nice technician.

Good experience buying a dinning room set at Ashely's. We were able to get 2 adidtional chairs free in the 6 piece set we purchased, as well as 20% off the entire purchase. When one of the chairs broke within the first 2 weeks, we brought it back and they ordered us a new one. No questions asked. Only thing was we had to go pick it up again.

furniture store is not the kind of place, where I will find myself in. However, purchasing a new house, changed the perspective. Now I have fun at La-Z-Boy and Ashleys of the world.
Ashley furniture, is a mid range store, which offers choices galore on all living, family, bedroom furnishings and has most price levels. We purchased a micro fiber sofa, loveseat, set and setus back by 2000$. It is a good product made by Ashley and has extra warranty. Would recommend Ashley for your furniture buying trip.
Wait for their F&F deals, where they offer sizeable discount 20%+. Prices as I saw were competitive (after the discounts!).