Canadian Appliance Source

Appliance Retailers
Toronto ON M9W 1B6
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Canadian Appliance Source
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87%

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Reviews for Canadian Appliance Source

Average customer rating:
8.6 10 (4886 reviews)

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Kay Panchmatia  in Toronto
Kay Panchmatia in Toronto
1 review Toronto, ON
9/10

Service, Natalie; Installationproduct Frigidaire wall oven FGEW3065PF

Natalie Rotem provided excellent service in helping to select a wall oven that met my needs. She was efficient and helpful, pointing out the features and explaining the differences. The extended warranty and delivery charges were also relatively reasonable.

I'm extremely pleased with the Frigidaire wall oven FGEw3065PF. So far, I've used it for roasting, baking and warming. The controls are simple and easy to use and to modify for a person who really knows how to cook rather than for someone who's expecting the oven to make all the decisions. For example, it does not have features such as 'pizza.'

I've noticed comments on other reviews about the fan being noisy. And I agree that it could be quieter. However, if your kitchen is the centre of activity or you're using other appliances you probably won't notice while you're cooking. Yes, it does take a long time for the fan to stop, but, as Natalie pointed out to me, this oven is far better insulated than others on display. Consequently it maintains its temperature better and I assume will also be more energy efficient.

I've had the oven for only 6 weeks and have not used all the features such as self clean but have so far found it far better than my previous ovens.

Approximate cost of services:
$1,500.00
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Ian Nolan in Spruce Grove
Ian Nolan in Spruce Grove
1 review Spruce Grove, AB
10/10

Phone order

Just got off the phone with salesman Imran Ahmed who provided excellent service. I was able to place my order over the phone and all documentation was sent to me within minutes.
I have not received the product yet but will provide an update when I do.

Approximate cost of services:
$2,500.00
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Private User
Private User
Private User reviews Hamilton, ON
10/10

dishwasher

Scott Rogers assisted us with purchase of new dishwasher. He was efficient and knowledgeable about products, features and price.
Showroom is large with a lot of appliances on display so easy to see the features as they were discussed. We were happy with the service and price offered. Thank you.

Approximate cost of services:
$850.00
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ITS/Phones, Audio, Video, Cabling
ITS/Phones, Audio, Video, Cabling
6 reviews Hamilton, ON
10/10

Kitchen appliance

Knowledgeable staff, had a great experience dealing with Fred C the representative that helped me.
Would suggest people give them a try.
Nice store with great displays and lots of choices to view

Approximate cost of services:
$2,900.00
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fredm in Ottawa
fredm in Ottawa
1 review Toronto, ON
10/10

Refrigerator

Ravi Kohli was out contact. He was very knowledgeable, and made the purchase a pleasant experience. Our condo is now 10 years old, and pretty soon we will need to replace our stacked washer/dryer and dishwasher. We will definitely be in touch with him.

Approximate cost of services:
$2,200.00
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MW from DORVAL
MW from DORVAL
2 reviews Dorval, QC
10/10

Purchasing kitchen appliances

My second purchasing experience with this company. The price is right. Great savings, on time delivery, courteous service. Efficient and knowledgeable staff. I drove 200km to shop at Canadian Appliances and I have no regrets. Would not dream of shopping anywhere else for appliances.
Special thank you to Dan Thorenton the sales rep who helped me choose the right appliances for my needs.

Approximate cost of services:
$6,000.00
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Private User
Private User
Private User reviews Aurora, ON
10/10

Kitchen Renovation

We are going to renovate our kitchen in May 2017, and has ordered all the kitchen appliances from CAS. Our sales rep is Ajay Chibber. He is very knowledgeable, helpful and friendly. He provides us with constructive suggestions and good advice. We are very satisfied with his professional service. We will recommend him and CAS to our relatives and friends.

Approximate cost of services:
$6,000.00
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Ellen in Stoney Creek
Ellen in Stoney Creek
1 review Hamilton, ON
1/10

upright freezer

I was highly disappointed in our experience. we purchased a freezer for our parents for Christmas. Originally told 7-10 days. Took 4.5 weeks. was assured of a delivery date and then when I called "freezer is on the truck, but the truck is late" so I arrange to have someone pick it up next day. NOT THERE. Can never reach my sales rep. And no one had the same story. when I expressed my disappointment, I was offered nothing except false promises to look into what went wrong. Heard nothing. will not by here again.

Approximate cost of services:
$600.00
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MichEaston in Barrie
MichEaston in Barrie
1 review Toronto, ON
10/10

Amazing service & great prices

My husband and I are renovating a home from top to bottom and we purchased all of our appliances (stove, fridge, dishwasher, washer + dryer from Canadian Appliance. We got the best prices for top brands and new models.
We also had a very positive costumer service experience at the store - our sales rep Natalie Rotem was extremely knowledgeable and helpful throughout the entire experience. It was a pleasure to shop there.

Approximate cost of services:
$7,500.00
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tonykarg in Etobicoke, Ontario Canada M9W6L4
tonykarg in Etobicoke, Ontario Canada M9W6L4
2 reviews Mississauga, ON
4/10

Samsung Gas Stove purchase

Canadian Appliance Source is easy to find in Mississauga's Heartland Centre, just don't go there on Saturday's, they are not open. It is busy on Sunday's but has knowledgeable staff, be prepared to wait for a bit however you will get someone who knows what they are talking about when you do. I dealt with Gladwyn Mackinnon. Very professional and polite. We were specifically interested in a Samsung gas stove. Gladwyn found the model we were looking for. Canadian Appliance Source's price was excellent. Now for the not so good stuff..... We ordered our stove at the end of October, and it was not finally delivered until mid December. Originally we were told it was in stock, but then discovered when we attempted to arrange for installation that it was backordered. Instead of having Canadian Appliance Source contacting me when the stove would be available, we had to chase Gladwyn first by email, then by visiting the store (twice). The second followup visit resulted in another promise of a Samsung delivery shortly (and a $100 discount as compensation for our long delay). I was told that the problem was with Samsung's delivery. I drove to the Heartland Centre Home Depot, checked on their availability for the exact same model of Samsung Gas Stove. They had it in stock and were willing to commit to a delivery within 5 days. The price would have been $400 more. I presented Canadian Appliance Source with a choice: delivery date of the stove by a specific deadline or I would cancel the order. Gladwyn followed up by the deadline and the stove was (finally) delivered.

Go in with your eyes open. They have knowledgeable staff who are professional. Their prices are the best. They don't however follow up at all well, nor do they appear to have product in stock. If your product is backordered, it can be a considerable period of time before you get it. If you are on a deadline for your appliance, the extra cost of dealing with another vendor may be worth your piece of mind that you will actually get your product at a time convenient to you.

I will think long and hard about giving them my business again in the future. While I want a good deal, I'm not prepared to recommend them, nor trust them to deliver within a reasonable period of time.

Approximate cost of services:
$2,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your feedback. We value your opinion and business. To inform you, we have now opened our showrooms on Saturdays. We are sorry for the delay in receiving your item. Canadian Appliance Source orders new items direct from the manufacturer, and on rare occasions, there is a back order with the distributor in producing certain models. Please do not hesitate in contacting us should you require any further assistance.

Sincerely,
CAS Customer Care Team
cs@canadianappliancesource.ca

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canadian Appliance Source

With well over hundreds of household appliances shipped daily, fully stocked showroom, and a mega warehouse to keep our inventory fully stocked, we are currently one of the largest retail suppliers of household appliance throughout Canada. Our success has been built on a simple principle: take care of every customer ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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