This company is a Joke,
Sales lady came around in Comox, we discussed what was required and set a date for install. When the installer arrived he didn't want to install where we had discussed. Decided to install in his own location ultimetaly leaving the wall he choose with holes when I told him no. Didn't even show up with his own computer to program system, need to use mine the customer. Turns out no one their seems to have a clue, second building isn't communicating with the main unit in the house. Get error indications all night long and they tell me they need to charge me to return to fix it.
I've have schedule appointment tomorrow, was looking at Visa balance today trying to pay off monthly balance and noticed a charge for 180 dollars. Completely zero notice or reason as to whats this is for. They phoned me today and confirmed the appointment without mentioning anything about charges. They are a joke, happy to provide a terrible install that never worked in the first place but are happy to charge extra for coming around and trying to fix their garbage in the first place. GO FIGURE!
- Approximate cost of services:
- $1,200.00
- Company Response
Hi Greg, We appreciate your feedback on your recent interactions with us. I understand we have already been in touch and that all matters were clarified and resolved to your satisfaction. We do appreciate your business and look forward to your continued support. If we can be of further assistance at any time - please call us as your satisfaction is always our primary goal.